e2the3rd
Brilliant_Rock
- Joined
- Oct 13, 2018
- Messages
- 563
Hi all,
I felt I should include my not-so-perfect first experience with Ouros Jewels on Etsy. Obviously I'm going to be in the minority with a (partially) negative experience.
I'll preface with saying that the items I received appear to be well made, with nice stones... and that my particular issue would likely be a non-issue for most people. But I do have an issue and I'm not so pleased with how it's been handled. 7 weeks after purchasing, I'm out $200 for one pair of earrings that I'm unable to wear, and so far, no resolution with Ouros.
In November I ordered two different styles of custom made earrings. 5 weeks later, they arrived (I did not have the same experience as many reviewers receiving their order earlier than expected, and there was an issue with shipping).

Both pairs of earrings look great and appear to be just what I requested. I've been wearing the bezel set pair all the time (in my main piercings). The other pair, little 3mm martini studs which I was most excited for, I specifically ordered to wear in my second piercings. I wanted them to wear next to my larger martini studs that hold my grandmother's diamonds. Unfortunately, they have posts that are too thick for my second piercings - an issue I never would have thought to consider. The posts on both pairs from Ouros are the same thickness, and no problem in my main ear piercings (but I won't wear the little 3mm martini studs in my main piercings).
So I immediately let Vijay know my situation. I explained how my larger diamond martini studs with thinner posts (.75mm thick posts / stock settings) don't bother my second piercings at all - but these, at just under 1mm thick, are completely unwearable for me. I asked him if they could be remade with thinner posts, and I also said I'd prefer warmer stones if he had any / if that was a possibility (so they'd match better with my grandmother's warmer diamonds that I'd be wearing next to them).
Vijay got back to me a couple days later after discussing with his production team.
The response was "no, the earrings can't be made with thinner posts as the diamonds will fall. I hope you understand."
Uh - no, I don't understand that. I'm quite sure that's completely false - right?
I was surprised by the response, but I replied politely and repeated how the earrings are unwearable for me, and sent photos showing my calipers measuring the posts of both my grandmother's studs and his, and I repeated how the stock martini studs with thinner posts hold larger diamonds and I have had no issues with the security of the stones. He thanked me for clarifying (although it was the same information as my previous message) and said he would go back to his team with my clarifications and photos and get back to me shortly.
8 days later, with no response from Vijay yet, I reached out again, now asking if I could just return the earrings if they don't have a solution. He thanked me for following up and said his production worker said he would have to remake the posts as they are handmade and he will try it today and then I could take to my local jeweler to fix and he would get back to me with an exact and accurate solution tomorrow. It's been 3 days now, and I haven't heard back from him, again. I really don't like the sound of this as a solution, because of the inconvenience of going to a local jeweler and paying them to change out the posts... and also it appears that the earrings were made (cast?) as all one piece, not with separate posts, so that concerns me a bit. I did consider the possibility of going to a jeweler and having them swap out the posts, but ruled it out since the settings appear to be one piece, not like my stock settings.
(photo showing the Ouros custom setting vs my stock setting on the right - the custom Ouros setting looks like all one piece)

So that's about it. I suppose most people are unlikely to have a comparable problem and should be safe to order without issues. I'm not sure I'll ever try again with Ouros after this experience. Vijay was kind and courteous in all of his messages, but it seems he may not be authorized to offer a solution without consulting his team ? and I really don't care for the lack of trying to make the earrings work for me, or the lack of responding at all on multiple occasions. I'm tired of having to chase after this issue, and the lack of response makes me feel like they would be happy for me to just go away.
Another potential solution I have read about is I could go to a piercing place and get some sort of tapered cone things to stretch my piercings, so that these will eventually fit comfortably. But as I would like warmer stones as well, I'd rather just get a new pair of earrings. Plus, I'd rather not have to go through the hassle and time of stretching my piercings, when I know there are thinner earring posts in existence that do not bother my second piercings. I've listed the Ouros studs in the hopes that someone else would like them, rather than trying to get Ouros to agree to a return and then deal with shipping back to India, or the potential post remake / fix at a local jeweler. I've found the exact earrings I'm looking for elsewhere (warmer diamonds, thinner posts) and I've been waiting to find out what will happen with Ouros before purchasing. I'll also add that I was not expecting my request for the changes to be done for no extra cost, since this was a custom order (he didn't have 3-prong martini settings in his shop listings) and since I was wanting a change in the color grade of the stones. Though I would think he would have no problem selling the earrings in his shop if I sent them back and there would be no loss on his end.
If anyone has any other ideas I haven't considered, please feel free to send them my way! Thanks for letting me share and vent.
I felt I should include my not-so-perfect first experience with Ouros Jewels on Etsy. Obviously I'm going to be in the minority with a (partially) negative experience.
I'll preface with saying that the items I received appear to be well made, with nice stones... and that my particular issue would likely be a non-issue for most people. But I do have an issue and I'm not so pleased with how it's been handled. 7 weeks after purchasing, I'm out $200 for one pair of earrings that I'm unable to wear, and so far, no resolution with Ouros.
In November I ordered two different styles of custom made earrings. 5 weeks later, they arrived (I did not have the same experience as many reviewers receiving their order earlier than expected, and there was an issue with shipping).

Both pairs of earrings look great and appear to be just what I requested. I've been wearing the bezel set pair all the time (in my main piercings). The other pair, little 3mm martini studs which I was most excited for, I specifically ordered to wear in my second piercings. I wanted them to wear next to my larger martini studs that hold my grandmother's diamonds. Unfortunately, they have posts that are too thick for my second piercings - an issue I never would have thought to consider. The posts on both pairs from Ouros are the same thickness, and no problem in my main ear piercings (but I won't wear the little 3mm martini studs in my main piercings).
So I immediately let Vijay know my situation. I explained how my larger diamond martini studs with thinner posts (.75mm thick posts / stock settings) don't bother my second piercings at all - but these, at just under 1mm thick, are completely unwearable for me. I asked him if they could be remade with thinner posts, and I also said I'd prefer warmer stones if he had any / if that was a possibility (so they'd match better with my grandmother's warmer diamonds that I'd be wearing next to them).
Vijay got back to me a couple days later after discussing with his production team.
The response was "no, the earrings can't be made with thinner posts as the diamonds will fall. I hope you understand."
Uh - no, I don't understand that. I'm quite sure that's completely false - right?
I was surprised by the response, but I replied politely and repeated how the earrings are unwearable for me, and sent photos showing my calipers measuring the posts of both my grandmother's studs and his, and I repeated how the stock martini studs with thinner posts hold larger diamonds and I have had no issues with the security of the stones. He thanked me for clarifying (although it was the same information as my previous message) and said he would go back to his team with my clarifications and photos and get back to me shortly.
8 days later, with no response from Vijay yet, I reached out again, now asking if I could just return the earrings if they don't have a solution. He thanked me for following up and said his production worker said he would have to remake the posts as they are handmade and he will try it today and then I could take to my local jeweler to fix and he would get back to me with an exact and accurate solution tomorrow. It's been 3 days now, and I haven't heard back from him, again. I really don't like the sound of this as a solution, because of the inconvenience of going to a local jeweler and paying them to change out the posts... and also it appears that the earrings were made (cast?) as all one piece, not with separate posts, so that concerns me a bit. I did consider the possibility of going to a jeweler and having them swap out the posts, but ruled it out since the settings appear to be one piece, not like my stock settings.
(photo showing the Ouros custom setting vs my stock setting on the right - the custom Ouros setting looks like all one piece)

So that's about it. I suppose most people are unlikely to have a comparable problem and should be safe to order without issues. I'm not sure I'll ever try again with Ouros after this experience. Vijay was kind and courteous in all of his messages, but it seems he may not be authorized to offer a solution without consulting his team ? and I really don't care for the lack of trying to make the earrings work for me, or the lack of responding at all on multiple occasions. I'm tired of having to chase after this issue, and the lack of response makes me feel like they would be happy for me to just go away.
Another potential solution I have read about is I could go to a piercing place and get some sort of tapered cone things to stretch my piercings, so that these will eventually fit comfortably. But as I would like warmer stones as well, I'd rather just get a new pair of earrings. Plus, I'd rather not have to go through the hassle and time of stretching my piercings, when I know there are thinner earring posts in existence that do not bother my second piercings. I've listed the Ouros studs in the hopes that someone else would like them, rather than trying to get Ouros to agree to a return and then deal with shipping back to India, or the potential post remake / fix at a local jeweler. I've found the exact earrings I'm looking for elsewhere (warmer diamonds, thinner posts) and I've been waiting to find out what will happen with Ouros before purchasing. I'll also add that I was not expecting my request for the changes to be done for no extra cost, since this was a custom order (he didn't have 3-prong martini settings in his shop listings) and since I was wanting a change in the color grade of the stones. Though I would think he would have no problem selling the earrings in his shop if I sent them back and there would be no loss on his end.
If anyone has any other ideas I haven't considered, please feel free to send them my way! Thanks for letting me share and vent.