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Was just completely turned off at my local "wholesaler"

Anonymous6

Shiny_Rock
Joined
Nov 30, 2010
Messages
169
This was my 2nd time in... the 1st time was great, no pressure, nothing every about selling me anything. I came in this time around with more knowledge and education on diamonds thanks to PS... I had emailed him asking for the following

1.5+ carat, round cut, triple ex certified, H or better color, SI1 or better clarity

So, he has some diamonds for me to see. Here's when it gets weird. I notice yes they are triple EX certified some are even H&A..... but then I saw they were EGL certified. I asked, "are there any GIA? or AGS?" to which he responds, "yeah there's some in here but honestly they're all basically the same. There won't be too big of a difference between them really"

So basically all the stones he showed me were EGL triple EX certified... that was a bummer there, as I've learned they tend to be more lenient in their grading.

Then, I'm just asking questions like "so, do yall carry any H&A certified diamonds?" He responds with "yeah but if it's a great cut, it's gonna have hearts and arrows. You don't need a certificate to tell you that... some of them say it on the certificate (EGL) and some don't but that doesn't mean much as long as it's a good cut"

I ask him about color when he shows me a bunch of H color stones... "can I take a look at something higher maybe in the F range?" "yeah sure, but again, there won't be that big a difference... a slight difference if any"

I ask about clarity and proclaim SI1 and SI2 can have inclusions to the naked eye and he says "yes but that's rare.... most of our SI1s you won't notice much of anything" to which he pulls out one and I see a NOTICEABLE inclusion all black and nasty right in the middle of the stone.

So at this point he's not being specific with me, he's basically answering all my questions with "yeah but you won't see that big a difference to be honest" or something along those lines

So, near the end he suddenly plays this card on me... and i QUOTE... "you know, we've looked at so many stones now.... I feel like you should pick one you really like and put a deposit down because they'll sell out very fast with xmas coming up. If you come back in on Monday, we can look at a few but not many more until you start pulling out some cash to take these off the inventory at least put them on hold"

I was SHOCKED! This was my SECOND time in here! I had spent maybe a combined 45 minutes in both times combined and at first he's bragging about not pressuring me then suddenly tonight it was completely opposite. To tell me we can't move forward unless I put money down????????? Wow complete turn off

I did learn some things along the way of course. It's just a shame because I really like the way these guys did business the first time I walked in and I planned on finding a diamond from them based on the newfound education I've recieved here at PS.... it may be time to look at whiteflash, james allen, etc....
 
So, near the end he suddenly plays this card on me... and i QUOTE... "you know, we've looked at so many stones now.... I feel like you should pick one you really like and put a deposit down because they'll sell out very fast with xmas coming up. If you come back in on Monday, we can look at a few but not many more until you start pulling out some cash to take these off the inventory at least put them on hold"

YUCK! you shouldn't be bullied or forced to buy or pay to browse. Poor business practice. That alone turns me off and makes me thing about ethics...

also- all the yea but-s.... I think that he may have bee a bit turned off or ticked that you came in there all knowledgable- with ammo!
last time, pre education he probably thought you were an easy sell... now I think he was feel the push to have you put down money and secure you as a customer!
 
ugh, sorry to hear that.
 
I'd find someone else to deal with - he wants to sell what he has too bad instead of trying to find the stone that makes you happy.
 
exactly.... it was quite the bummer.

Gonna go to try out another place tomorrow but it's looking like whiteflash to be honest. I can get to Houston for a quick consultation or have my sister do it if necessary. I've really enjoyed the way Bob has done business
 
Man- I got so angry reading about your experience Anonymous6!

It can't be stressed enough that when a seller does not explain the difference between GIA and the non GIA labs, it's a very good reason to find a different seller.

Of course we all know that there's no diamonds around after December 25th :rolleyes:

I'm so glad you found this forum in time.

I really get angry when sellers give people in our trade a bad name- which clearly happened here......
 
I find it just amazing in this economy that any salesperson would resort to this tactic. (Does he also sell used cars?) Run, do not walk, to another seller.
 
I"m sorry for you experience but I just wanted to add that just because diamonds aren't graded by GIA doesn't make them horrible either. Yes EGL might be more lenient on grading, but my EGL vs my GIA with similar specs look exactly the same.
 
Good point Sarahbear- having an EGL report does not make the diamond itself better or worse.
But a seller trying to convince a buyer that the reports are equivalent is a big problem- and it's widespread.
 
Yeah, I don't want to debate on EGL vs GIA vs AGS.. it was just the things he said. Quite shocking.

And I've heard SUCH great things about this place!!!

It was definitely the fact that day 1 I go in totally uneducated just wanted to look and he was like sweet look at this fish. Day 2 I go in and am more educated (by all means not a genius or anything) and he still gives me the same routine as though I'm an idiot just trying to tell me "yeah well it's basically the same blah blah you won't see that big a difference blah blah"

It was the last part that got me.... the "we shouldnt move further until you get serious and decide to put down some cash for a deposit to take them off inventory" or something along those lines..... BLAH It was pretty unbelievable really

SOOOOO GLAD I found this forum and pricescope and whiteflash and jamesallen.

So, he thinks I'm coming in on Monday.... do I tell im I'm not or do I just blow him off?
 
Eh, tell him you're not and feel like the better person. For what it's worth, I doubt you'll get rid of him that easily: this style of vendor, in my experience, tends to think that's the prelude to bargaining. If anything, he might well now start taking your preferences seriously (and, for all you know, might pull in some decent stones once he groks that you're not kidding about wanting well-certified stones). Even so, his behavior is deeply squicky, and I'm disheartened you had to deal with that.
 
Anonymous6|1291340459|2785696 said:
"you know, we've looked at so many stones now.... I feel like you should pick one you really like and put a deposit down because they'll sell out very fast with xmas coming up. If you come back in on Monday, we can look at a few but not many more until you start pulling out some cash to take these off the inventory at least put them on hold"

"How To Not Make The Sale 101" right there :sick:
 
You should've replied, "yeah, but......" :bigsmile:
 
This is the reason why people have a hard time going into diamond stores.
 
Honestly I didn't think his responses were outrageous about the certificates, color and clarity. SI1s can be eye clean and one grade or two in color might go unnoticed. EGLs is more lenient but that doesn't mean they get it wrong all the time. However I agree with the fact that him requesting a down-payment was unnecessary. go with an online vendor, I say.
 
I don't like the high pressure sales tactic and appealing to the threatened lack of diamonds or whatever - the guy is an ass.

BUT - a lot of what he said is relatively true. Not to a pricescoper maybe - but to the average diamond buyer? Yeah. To be cert H&A they have to be really GOOD H&A but a lesser stone can show hearts and arrows, albeit maybe not beautifully crisp ones. Most people won't tell the difference between an F and an H so why pay for more? There's also nothing wrong with buying an EGL diamond - the diamond is a diamond regardless of who grades it and if you look at the diamond and you like the diamond and it's the diamond that you want, the pedigree isn't so important. the important part is getting what you PAY for. If you're okay with a J diamond then an H or I EGL isn't going to offend you so long as you aren't paying the price for an H or an I. A lot of SI1 diamonds ARE eye clean.

What you need to do is arm yourself with tools and then go in and ignore what they say and choose a diamond that you like that is the price you want to pay. The more educated you are, the better your chances of getting what you want for the price you want are. Make certain that you can get it independently appraised and return it if you don't like it. This is where a lot of people turn to internet vendors who have a reputation for approving only the stones that are at the zenith of ideal, aka superideal. But that's a special niche and not all people need to purchase there. For some regular old ideal is good enough and is a better deal.
 
Anonymous6|1291348218|2785885 said:
Yeah, I don't want to debate on EGL vs GIA vs AGS.. it was just the things he said. Quite shocking.

And I've heard SUCH great things about this place!!!

It was definitely the fact that day 1 I go in totally uneducated just wanted to look and he was like sweet look at this fish. Day 2 I go in and am more educated (by all means not a genius or anything) and he still gives me the same routine as though I'm an idiot just trying to tell me "yeah well it's basically the same blah blah you won't see that big a difference blah blah"

It was the last part that got me.... the "we shouldnt move further until you get serious and decide to put down some cash for a deposit to take them off inventory" or something along those lines..... BLAH It was pretty unbelievable really

SOOOOO GLAD I found this forum and pricescope and whiteflash and jamesallen.

So, he thinks I'm coming in on Monday.... do I tell im I'm not or do I just blow him off?

If you think it would help him you could give him some feedback... maybe type it out and hand it to him. Maybe if he saw his tactics through your eyes he would have more clarity, perhaps he is jaded. Or just blow him off like everyone else does. No wonder he's jaded lol
 
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