Am I being too picky? WF Legato Head

[WDWDiamond]

Hi All, I am pretty disheartened to be posting again but I don’t know who else to ask. I have already sent my ring back to WF to fix once because the prongs on the head weren’t flush and catching fibers pretty bad. They fixed it no questions asked. I received my fixed ring Friday. All the prongs look good which was great but I noticed in the swoopy part of the Legato head that there is a metal bubble? I tried to ignore it but its bothering me. I don’t know if I am being too picky and should just deal? I’m kinda at a loss. Honest opinions welcomed.


ETA this is how the other sides look.

 

[vintageinjune]

Send it back again, 3 out of 4 sides are done properly (proof it can be done), and once seen, that cannot be unseen. It would drive me a bit squirly, and I do not believe this is "being too picky".

Send them the picture and they will be happy to fix it for you. Being parted from our loved jewelry temporarily is a small price to pay for not having that nagging dissatisfaction every time you look at it, and WF has a good reputation and they will want to uphold that. It sucks that it wasn't done perfectly the first time, but it can be made right.

 

[DejaWiz]

I agree with @vintageinjune ...send it back and give them the opportunity to make it right, because they absolutely will.

 

[lovedogs]

Agreed. Tell them and they will want to make it right

 

[yssie]

Is this new? (Ie. Appeared after prong fix?)

 

[WDWDiamond]

Is this new? (Ie. Appeared after prong fix?)

Yes, they made a whole new head to correct the prongs not sitting flush.

 

[yssie]

Agree with previous posters. Send it back. Have them inspect the ring in full and send you photos to approve before they mail it back out to you - they’ll fix this, certainly, but I completely understand being annoyed. I would be too.

 

[Texas Leaguer]

@WDWDiamond ,
I'm sorry for the disheartening experience. You're not being too picky. From the photos it certainly appears there is an issue.

I have asked Vera to send you a paid shipping label to get the ring back to us. We will give it priority and get it back to you promptly.

I sincerely apologize for your inconvenience.

 

[WDWDiamond]

@WDWDiamond ,
I'm sorry for the disheartening experience. You're not being too picky. From the photos it certainly appears there is an issue.

I have asked Vera to send you a paid shipping label to get the ring back to us. We will give it priority and get it back to you promptly.

I sincerely apologize for your inconvenience.

Thank you so much! I appreciate your quick and accommodating response.