Nicrez
Ideal_Rock
- Joined
- Jan 21, 2004
- Messages
- 3,230
I just have to see if it''s just me and I am evil or what... What would you have done?
I am a calm and rational person who believes that professionalism goes a long way. I hate when people break the professional veneer toward the negative and I find it rude. I have a vendor whom I deal with very frequently. They are ALWAYS messing up the billing, and charging twice or extra here and there, yet we use them because they are the most flexible. Since their invoices have been so brutal to go through (due to complexity of charges and volume) they have remained unpaid for 2 months. I told them that I could not pay them until things are sorted out. It takes them MONTHS to get back to me, and have for the past year been horrible about their billing (sometimes a month later) and very erradic about answering billing questions.
Their collections woman calls me. I calmly explain I can not pay the items when we are disputing the bill. She insists that months ago this wan handled and that she is certain that we knew. I tell her no one knew, and I would know. Since i began speaking with her two weeks ago she has been snippy, but I am very professional. Suddenly she goes off for 10 minutes about the billing and how we should just deal with it, and pay what we think and they credit the rest (mind you we don''t trust them crediting anything, as we have two disputes over an overcharge on October 2006 of $3K+.) So calmly, I let her finish and tell her that I think she is being unprofessional and I would like to go through the paperwork with her, but she hollers back, "If you can''t understand me, then I will speak to your boss." Then hangs up. I was left stunned. Shocked.
So I call her manager, which seems to be the Corporate Controller, and tell him the story quite rationally. He is entirely apologetic and I say that perhaps it was a personal problem that prompted her attitude, and repeated several times I didn''t want to cause trouble. I don''t, but it seems as the manager of the accounting department, she is the only I will have to deal with from here on in, and my request to be contacted by someone else won''t be possible, as our account is complex. He promised to pseak with her and is referring ti to the VP of the deparment. I feel bad.
I feel almost childish, doing the exact thing she threatened me with, but in this case, I can not do anything outside of what I was doing. I can not pay bills that are incorrect. I am still buzzing inside from the adrenaline of the conversation and frankly the anger.
Did I do the right thing contacting her boss?
I am a calm and rational person who believes that professionalism goes a long way. I hate when people break the professional veneer toward the negative and I find it rude. I have a vendor whom I deal with very frequently. They are ALWAYS messing up the billing, and charging twice or extra here and there, yet we use them because they are the most flexible. Since their invoices have been so brutal to go through (due to complexity of charges and volume) they have remained unpaid for 2 months. I told them that I could not pay them until things are sorted out. It takes them MONTHS to get back to me, and have for the past year been horrible about their billing (sometimes a month later) and very erradic about answering billing questions.
Their collections woman calls me. I calmly explain I can not pay the items when we are disputing the bill. She insists that months ago this wan handled and that she is certain that we knew. I tell her no one knew, and I would know. Since i began speaking with her two weeks ago she has been snippy, but I am very professional. Suddenly she goes off for 10 minutes about the billing and how we should just deal with it, and pay what we think and they credit the rest (mind you we don''t trust them crediting anything, as we have two disputes over an overcharge on October 2006 of $3K+.) So calmly, I let her finish and tell her that I think she is being unprofessional and I would like to go through the paperwork with her, but she hollers back, "If you can''t understand me, then I will speak to your boss." Then hangs up. I was left stunned. Shocked.
So I call her manager, which seems to be the Corporate Controller, and tell him the story quite rationally. He is entirely apologetic and I say that perhaps it was a personal problem that prompted her attitude, and repeated several times I didn''t want to cause trouble. I don''t, but it seems as the manager of the accounting department, she is the only I will have to deal with from here on in, and my request to be contacted by someone else won''t be possible, as our account is complex. He promised to pseak with her and is referring ti to the VP of the deparment. I feel bad.
I feel almost childish, doing the exact thing she threatened me with, but in this case, I can not do anything outside of what I was doing. I can not pay bills that are incorrect. I am still buzzing inside from the adrenaline of the conversation and frankly the anger.
Did I do the right thing contacting her boss?
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