HELP! Am I too picky or am I reasonable?

[GemPendants]

My husband bought me a pendant for my b-day. pink tourmaline stone with white gold setting, plus some small diamonds.

Bought from finejewelers.com (he only buys these things online to save time).

First time I received it, I inspected it and found a dent/chip on the stone. So I sent it back for exchange.

The customer service inspected it too when I called to follow up, and promised to replace the stone.

The second time (today) I received it, the stone was good. But I found one of the four prongs was broken, i.e., only half was remaining.

Should I ask for exchange again? I don't want to be unreasonable. But it does not feel good when he spent $300 on a broken piece.

 

[ForteKitty]

return it! it only has 4 prongs... it can easily fall right out!

 

[texaskj]

Good grief, are these people blind? Return it or would it be possible to get your money back? This isn't rocket science; the stones shouldn't be chipped and the prongs should be intact.

 

[VapidLapid]

Return it, get his money back. Get something else somewhere else.

 

[Largosmom]

definitely return it...did not get your money's worth!

 

[chrono]

Not at all; with 2 defective products in a row, their quality control people must be sleeping on the job. Get a refund and start over elsewhere. A chipped stone or broken prong is not acceptable.

 

[GemPendants]

Thank you, friends.

With your support, I have requested a return number and I will send it for refund.

Thanks again.

 

[Imdanny]

Good idea.

No excuse for these problems.

 

[chictomato]

Not at all; with 2 defective products in a row, their quality control people must be sleeping on the job. Get a refund and start over elsewhere. A chipped stone or broken prong is not acceptable.

Absolutely unacceptable I hate to see CHIPS on my stone! Good luck in getting the refund

 

[SB621]

Honestly- i would return it and get my money back and then go shopping for something else. I know your hubby meant well but this place is not giving me the warm fuzzies with their product quality.