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Jeweler set the wrong stone—wants me to return ring.

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Gutman,

Sorry for the long post below, but a similar thing happened to me.

I had a similar thing happen to me some years back with a very reputable Boston jeweler. I picked out a mounting for a diamond for one of my grandmothers rings, it was not a real stone, but nobody could believe that it was fake. All my friends and family thought the stone was real and thought that perhaps my grandmother never mentioned to us that it was indeed real. When she passed away I claimed the ring as mine and wanted to reset it so that I could wear it on a daily basis. I brought the stone to the store and picked out a nice heavy cathedral setting with side stones. The jeweler told me that this was an expensive CZ after checking it for what seemed like minutes, and he told me that it had a very beautiful cut. I had been going to this jeweler for years, as had my family. They set the ring for me while I waited. On the way home I dropped by my mothers work and everybody loved the ring. They all could not believe how beautiful it was and said that it had to be real. I remember one of my mothers co-workers telling me that I should go across the street to another jeweler and ask them if it was real. Had I done that, this whole story might have turned out differently. I remember for the next two days constantly washing my hands and cleaning my ring. I could not keep my eyes off my CZ ring - I was 22 at the time and having a 2 carat on my finger that sparkled like this was unheard of.

Well, I was on college break and of course sleeping until late in the morning. My phone rang on the 3rd day of having my ring, half asleep I answered the phone, and when the person on the other line asked if I was the same ******** that goes to ******* Jewelers I said yes. (I think back now and wonder if I would answer the same way today, but I was awoken out of a sound sleep). The owner of the store proceeded to tell me that my ring had the wrong stone in it. I had a real diamond in my setting and my stone (my CZ) was set in someone who purchased this 2 carat, $25,000 stone that was being used as an engagement ring. The owner said that they were sending somebody right over to my house to get my ring and that they would reset my stone in my setting. Apparently, the person who had my stone had already been back to the jewelry store with the ring and my CZ and thus the phone call to me. I gave them directions to my house and they showed up about an hour later. I turned over the ring and did not think twice about it. I could not keep the ring knowing that it did not belong to me. I was told to come to the store later in the day to pick up my ring. When I went back later in the day to pick up my ring, they set out a case of diamond cocktail rings and asked me what I liked. I picked out one thinking that I would get a discount on the ring, but in turn they handed it to me - it was valued at almost 1,000 and I thought that was rather nice of them. They told me that they were very grateful that I returned the stone and that I was under no obligation to do so. I asked them what happened and they showed me my ring and the ring with the 25K stone, and said the diamond setter was doing both rings on his bench and he got confused because the setting were virtually the same.

To this day I go to this jeweler, my engagement ring and wedding bands came from them, and I do get a discount every time I return there. I am well taken care of and all the sales people know me (they are all family), even after all these years.

It is not to say that I don''t think of that ring from time to time, but I know that I did the right thing.

Gutman, I hope they step up to the plate with you in your instance, but I would definately have it appraised before I make any committments to the jeweler and good luck in your decision.

P.S. Nobody believes me when I tell this story as it is so outrageous!
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You don't need an appraiser.
Whether it is worth one dollar more, or a million dollars more, it is the same ethical dilemma.
If it is worth less than you paid it is still the same dilemma.

You know you do not have the stone you paid for.

I hope you are not thinking that it's okay for the dealer to loose money but it is not okay for you to loose money.
That's not fair.

What is fair is for you to get the stone you paid for.
Nothing more, nothing less.
People are human, mistakes happen, forgive them.

The only ethical thing to do is get the stone you paid for.

I'd talk it over with your fiancee, and return the ring.

Now, while you are returning the ring I'd make a very very large point of the emotional distress this has put you and her through, and point out how important it is that people now a days are ethical.
(Oh, and her crying loudly as she takes it off on a busy Saturday morning in the Jewelry store wouldn't hurt your case.)
Then wait silently.
I suspect they will offer you something satisfactory to thank you for your ethics and honesty.
 
Date: 9/25/2006 11:57:01 PM
Author: kenny
(Oh, and her crying loudly as she takes it off on a busy Saturday morning in the Jewelry store wouldn't hurt your case.)

Then wait silently.

I suspect they will offer you something satisfactory to thank you for your ethics and honesty.

I really hope you are kidding. Offer up your sobbing fiance as emotional blackmail in front of a crowd. Pimp out her UNFIXABLE TRAUMA for financial gain?

I really believe whoever makes the MISTAKE should be the one to "pay" ...def NOT an wholly innocent recipient of a gift.

IMO .. If the ring he received is more valuable the MORALLY RIGHT thing for the JEWELER to do is eat the cost as the price of having an employee screw up. The jeweler's only contact should have been to confess the error, ask if its okay to switch the paperwork, and apologize PROFUSELY.

This is not an extra hamburger in a bag ... or keeping a bag of found money. This is a young man who trusted a jeweler with a HUGE INVESTMENT ... gave a ring that he expected his dear fiance to wear for the rest of her life!!!

There is no "returning" this stone. It's hers to keep. If the Jeweler is really such an ABSOLUTE CAD that he demands payment of the difference of the value ... I would get a fair valuation of the stone ... have an attorney analyze the situation and come to a COMPROMISE about the price. And then PAY IT and be done with the whole thing. Possibly without even bringing the fiance into the proceedings AT ALL.

A fair deal is one BOTH PARTIES come away feeling like they got some of what they wanted, NOT all they wanted. Why should the jeweler WHO MADE THE MISTAKE get off scott free at someone else's expense?
 
Of course I'm kidding.

Don't even bother finding out what you have.
You know what you have - you have the wrong diamond.

This was an honest mistake.
Take it back and get your diamond.

Perhaps some day when you make a mistake the other person will treat you with ethics and kindness.
 
this is tough because as an engagement ring there is emotion attached to it. it is not merely a piece of jewelry to the girl who got it. if the jeweler erred, I think they should try to come up with some fair alternative. If the stone IS more valuable than what he purchased and WAS someone else's, then they must get the other person a comaprable stone and perhaps let him keep this one for no additional money. If the stone was switched and did not belong to anyone, again, unless the price difference is huge, I think they need to let him keep it, because since he has proposed already it is pretty crappy to have the ring dismantled. (I might feel differently is he had not proposed yet, it would take out that element). If the stone is of lesser quality but she loves it, they should refund him. If the stone HE chose is nicer, then let him decide, with his fiancee, if it is worth taking the ring apart. I could not keep it without knowing the situation, I would feel odd and think that people do make mistakes in life and the only issue is it being as fair as possible to all the people involved.
 
Date: 9/25/2006 11:24:25 PM
Author: Patsmom
Gutman,

Sorry for the long post below, but a similar thing happened to me.

I had a similar thing happen to me some years back with a very reputable Boston jeweler. I picked out a mounting for a diamond for one of my grandmothers rings, it was not a real stone, but nobody could believe that it was fake. All my friends and family thought the stone was real and thought that perhaps my grandmother never mentioned to us that it was indeed real. When she passed away I claimed the ring as mine and wanted to reset it so that I could wear it on a daily basis. I brought the stone to the store and picked out a nice heavy cathedral setting with side stones. The jeweler told me that this was an expensive CZ after checking it for what seemed like minutes, and he told me that it had a very beautiful cut. I had been going to this jeweler for years, as had my family. They set the ring for me while I waited. On the way home I dropped by my mothers work and everybody loved the ring. They all could not believe how beautiful it was and said that it had to be real. I remember one of my mothers co-workers telling me that I should go across the street to another jeweler and ask them if it was real. Had I done that, this whole story might have turned out differently. I remember for the next two days constantly washing my hands and cleaning my ring. I could not keep my eyes off my CZ ring - I was 22 at the time and having a 2 carat on my finger that sparkled like this was unheard of.

Well, I was on college break and of course sleeping until late in the morning. My phone rang on the 3rd day of having my ring, half asleep I answered the phone, and when the person on the other line asked if I was the same ******** that goes to ******* Jewelers I said yes. (I think back now and wonder if I would answer the same way today, but I was awoken out of a sound sleep). The owner of the store proceeded to tell me that my ring had the wrong stone in it. I had a real diamond in my setting and my stone (my CZ) was set in someone who purchased this 2 carat, $25,000 stone that was being used as an engagement ring. The owner said that they were sending somebody right over to my house to get my ring and that they would reset my stone in my setting. Apparently, the person who had my stone had already been back to the jewelry store with the ring and my CZ and thus the phone call to me. I gave them directions to my house and they showed up about an hour later. I turned over the ring and did not think twice about it. I could not keep the ring knowing that it did not belong to me. I was told to come to the store later in the day to pick up my ring. When I went back later in the day to pick up my ring, they set out a case of diamond cocktail rings and asked me what I liked. I picked out one thinking that I would get a discount on the ring, but in turn they handed it to me - it was valued at almost 1,000 and I thought that was rather nice of them. They told me that they were very grateful that I returned the stone and that I was under no obligation to do so. I asked them what happened and they showed me my ring and the ring with the 25K stone, and said the diamond setter was doing both rings on his bench and he got confused because the setting were virtually the same.

To this day I go to this jeweler, my engagement ring and wedding bands came from them, and I do get a discount every time I return there. I am well taken care of and all the sales people know me (they are all family), even after all these years.

It is not to say that I don''t think of that ring from time to time, but I know that I did the right thing.

Gutman, I hope they step up to the plate with you in your instance, but I would definately have it appraised before I make any committments to the jeweler and good luck in your decision.

P.S. Nobody believes me when I tell this story as it is so outrageous!
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Well I certainly admire you for doing the right thing!
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Date: 9/26/2006 12:11:44 AM
Author: kenny
You know what you have - you have the wrong diamond.
Not really. His FIANCE has the diamond he gave her. Any trauma or feeling of getting "less" than the original stone could forever affect her perception of this ring. Not because she wants "more" ... she just would want "the one she got" & feel like it has been taken from her REGARDLESS of the "facts" of the matter. It''s a *feeling*.

Wonder if you''d feel differently if it was a gift he''d given a major client .. whose business relationship would always be affected.

What if it was The Yankees ... who erroneously received World Series rings made from platinum rather than the white gold they ordered? Would all those champions be returning their rings? Or would the jeweler BURY THE MATTER?
 
This ring is a symbol of the love, honor, and joy with which you regard this woman.

No matter the inconvenience, the discomfort and the hassle of doing the right thing now, you will always regret it if the symbol becomes one of undeserved gain.

I can think of no reason why you would not want to talk with the owner and arrange to get the stone you originally purchased, whether it is worth more or less than the one that you have.

I certainly hope that the jeweler will act honorably here also, but this can become a fun tale to tell your children and grandchildren in a few years. A story which will have much more value than any difference in the value of the stones.

Wink
 
Deco, I see your point. To HER it is what he gave her, it is not the wrong stone or a "mistake". That is what makes it so sticky. She might really feel upset, knowing what occured and that her ring now has to be taken back and altered. Then again, she might be fine with it. Tough to say, I cannot say it would thrill me, but I might also want to have the stone he selected, which is also important in the process but if he tells her and she is upset, the whole thing gets messy.
 
Sure she cherishes it because he gave it to her.
But it wasn't really his to give.
There was a mistake.
If it is a CZ would you feel the same - the she should keep it because it is the one he gave her?
I think not.

So clearly a stone gets value and meaning in two ways.
1. He gave it.
2. Its intrinsic value.

You can get all litigious and nasty about this but I think that further pollutes the diamond she is wearing.

Doing the ethical, honest and forgiving thing is the only way to purify the stone this woman will wear.

Anything else and the stone will carry negative energy.
 
Date: 9/26/2006 12:28:05 AM
Author: Wink
this can become a fun tale to tell your children and grandchildren in a few years.
"Gather 'round kids ... gonna tell the one that makes mommy cry again."
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I'll have to respectfully disagree with you about this scenario, Wink. But I can see how from a jeweler's point of view ... it would be quite advantageous if all customers did what you believe to be the "right" thing in such a situation.


ETA: If I was the man in the situation, and if the jeweler had called me BEFORE I had proposed .. I would probably agree to switch out the stones if the stone I had chosen was set into a completely FRESH setting ... not the previously set one, as I do suspect prongs weaken ... and wouldn't want to take that risk for my "cooperation". He didn't give the stone in error. It's about intent. He gave the stone THE STORE TOLD HIM WAS HIS. Sometimes the customer gets the short end of the stick ... if they, say, buy stolen merchandise without knowing it's origin. They just LOSE. LOSE LOSE. As in their $$ --and-- the merchandise. Even if it was sold to them by a "reputable" jeweler.

As to if it was a CZ ... I stick by my original supposition that the cost of the error should to the person who makes the error. If the fiance would rather keep a CZ because it is what was given to her (even in error) ... it's hers to make. If she'd like to get the stone her fiance intended her to have it should be her choice. Really wonder if they'd even call to tattle on themselves or wait & hope the error wasn't ever caught.
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I am still curious what we are talking about here - Gutman - what are the details of the stone? Or are you worried to reveal that info?

I am guessing the stones could not be dreadfully dissimilar, but I do wonder.

I never leave the jeweler w/o viewing my stone in my loupe, but I realize not everyone would do this.
 
I think I am opposed to the sense that either the jeweler or the customer is to be punished in this scenario. It is more gray than that to me. I think we all agree mistakes can happen and that in the scheme of things it is best to act honorably. I just think that the jeweler is acting a bit evasive, so I would deal directly with the owner and I would be sure to let them know my feelings. No girl who just got engaged would want to go through this, and sadly, no matter the outcome, I think she is going to be upset when she looks at the ring and thinks of this. This is a time for the jeweler to really be as honest and straightforward about what stone IS in the ring and what the situation is. Hopefully it can be solved and everyone will be okay with the resolution.
 
You don''t need an appraisser.
It''s not the diamond that you purchased.
You don''t need compensation for doing the right thing.
 
Date: 9/26/2006 12:38:30 AM
Author: diamondfan
I just think that the jeweler is acting a bit evasive, so I would deal directly with the owner and I would be sure to let them know my feelings.

EXACTLY .. maybe that''s the stink I''m smelling! How can you expect people to be honest & forthright and (IMO) bend over backwards to fix your mistake at their own & their partner''s emotional peril if they themselves are holding cards tightly to their vest.

**holding nose**
 
whatmeworry wrote,

"You don't need an appraisser.
It's not the diamond that you purchased.
You don't need compensation for doing the right thing."

Well put!
This sums it up.

Imagine the clean feeling you will both have when you walk out of the store with the right diamond.

It will give more meaning to the diamond.

This is a great opportunity to show what kind of person you want to be.
 
IMO, there''s a simple way to answer this.

If the jeweler had erred and placed a CZ in your ring, and notified you of their mistake after you''d given it to your fiancee, would you A) take your ring back to exchange it for what you actually paid for or B) go, "Oh well, it''s the jeweler''s mistake, and I''ve already given it as a gift, so I guess I''ll keep what I''ve got."?

Your answers should be identical -- if there is no debate when you know their mistake is to your detriment, there should be no debate when their mistake is possibly to your benefit. Whether or not the jeweler "makes it up to you" is irrelevent to the question you have to answer -- while I believe that they probably /should/ for the inconvenience and trouble they''re asking you to go through, /requiring/ compensation for ethical behaviour is usually called "blackmail".

Note: Using the general "you", not targetting any individual.


My advice: take the ring back, get it exchanged. Jewelers are people too, and they make mistakes -- despite the hassle and inconvenience, both you and your fiancee will feel better for it...and someday when the shoe''s on the other foot and you''ve made a potentially expensive mistake, the other party will do the same.
 
I do think there is a good possibility this can be resolved without embroiling your fiance in a conflict over it and spoiling her ring for her. Simply tell her you want to insure the ring and need to take it and have it appraised. Have the appraiser look at the diamond and tell you what you have. Take the appraisal to the jeweler and work it out from there. Unless it''s a CZ or is very different in value than the stone you paid for, I would imagine reasonable people could come to an amicable arrangement without having to have the diamond unmounted and replaced.

This is a sticky situation and I can certainly understand your reluctance to take back the ring from your fiance. I wish you the best in resolving this, and think as long as you keep a level head, surely the jeweler does not want this spread all over town and will be reasonable. I''m sending GOOD VIBES your way!
 
Is there a chance perhaps that the reason you heard from the salesperson him/herself and the reason that the salesperson sounded vague is because his/her job is on the line because of this and he/she does not know what to do? Just a thought, but if the ring is very large and very high clarity and color, then there may be a big price difference and the weird vibe you may be getting is because the person is afraid of losing his/her livelihood.
 
Date: 9/26/2006 12:34:25 AM
Author: decodelighted

I''ll have to respectfully disagree with you about this scenario, Wink. But I can see how from a jeweler''s point of view ... it would be quite advantageous if all customers did what you believe to be the ''right'' thing in such a situation.
I am not a jeweler but I agree with Wink. It is not right to keep something that doesn''t belong to you.
 
Date: 9/26/2006 12:52:46 AM
Author: kenny
whatmeworry wrote,

''You don''t need an appraisser.
It''s not the diamond that you purchased.
You don''t need compensation for doing the right thing.''

Well put!
This sums it up.

Imagine the clean feeling you will both have when you walk out of the store with the right diamond.

It will give more meaning to the diamond.

This is a great opportunity to show what kind of person you want to be.
Agreed. Take the ring back (tell her you would like to have it engraved, or just be honest,)and compare notes with your own paperwork on the stone. Yes, it is an inconvenience, but as posters have mentioned before, mistakes DO happen. I really hope things work out for you and your fiancee, and that this diamond thing doesn''t get in the way of your love for each other. Best of luck to you...
 
I agree that something is rotten in Denmark.

Maybe if they hadn''t patronized you, maybe if they had called before you proposed, maybe if you hadn''t proposed on her birthday, making the ring NOT YOURS to bring back... but that didn''t happen. They are being ''evasive''? That sounds shady to me.

I second (third, fifth?) going to an appraiser, and getting the facts straight. We are not talking about just any object, this is an item of extreme sentimental value.

If it turns out that the stone is worth less than your purchase, but your fiancee loves her ring (duh), then I think it fair to refund you for the difference in cost, at the least.
 
Certain phrases run through my mind, such as timing is everything (would have made things easier if you found this out pre-proposal) and I just think the salesperson was acting oddly. SImply bypass her, and go right to the owner. Explain the issues as you see them, rationally and calmly. If he ever proposed to a woman or has a married daughter I am sure he will be empathetic. Then see how much he is willing to do to make you happy and keep you as a customer. I do not know your fiance, maybe she is not so sentimental that she will not be okay with the situation, and she will want to resolve it asap. Hard to say. But I would not compound things by getting her ring away from her falsely, though that would ease her feelings in the short run for sure.
 
Yes, don''t lie to your fiancee to get the ring away from her.

And I agree, deal only with the owner, if the saleswoman suffers that is not your problem or your fault.
 
I agree with Diamond Fan. Go straight to the owner and get the straight scoop. A vague salesperson wouldn''t inspire me to ask for a gift of love back! Granted it is probably because she is scared of losing her job! Simply tell the owner that you''re reluctant to ask your fiance to give up her ring. S/he''ll understand, espcially if you make it clear that you''re not trying to, ah, keep a free diamond upgrade.
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If everyone is honest, then you''re bound to come to an agreement that will leave everyone satisfied.
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I have to admit I''m wildly curious to see what the mistake is. It sounds like it could be anything from a cz to him getting a flawless D!
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Date: 9/26/2006 12:52:46 AM
Author: kenny
whatmeworry wrote,


''You don''t need an appraisser.

It''s not the diamond that you purchased.

You don''t need compensation for doing the right thing.''


Well put!

This sums it up.


Imagine the clean feeling you will both have when you walk out of the store with the right diamond.


It will give more meaning to the diamond.


This is a great opportunity to show what kind of person you want to be.

This is what I don''t get.

What if the stone is worth less, but the woman likes it and wants to keep it? It would be helpful to know that she got a ring that is worth less so that the jeweller could refund the money. If she doesn''t want to give up the ring or have it messed with, this would be a fine alternative.

What if the stone is worth more, but the woman likes it and wants to keep it? It would be helpful to know that she got a ring that is worth more so that the man could pay the jeweller an agreed upon price for the higher value stone. If she doesn''t want to give up the ring or have it messed with, this would be a fine alternative.

It''s not necessary in this case that everyone get the ring that they originally wanted, just that everyone walks away happy with the stone they have now. The man who is telling this story, the woman who received the ring, the jeweller, and any potential customer of the other stone. As long as they are all happy at the end does it really matter if everyone got the exact stone they thought they had?
 
Is there any way to pay the difference or get paid the difference for the stone in question, or does it belong to someone else? I would think they would have offered that as an option so your fiancee doesn''t even have to be bothered with it. That way you will have what you paid for and there is no "moral stigma" attatched.
 
My only contribution is that should you decide to in fact perform the switch, I would demand that they remake the ring from scratch so that the diamond you PAID good money for will be the one and only stone to have been in that ring, so that the resetting and prong structural integrity can be assumed to be as good as the ring that was given to your fiance.

And I would also hold onto the ring you have in hand until they can provide you with the replacement so that your fiance has only to physically switch the ring, without really spending a moment ringless..... it will cost them some to do this but if you are to be doing what is "fair" then they too have to put something in it to be fair to you as well!
 
It''s curious that an employee called you and not the manager. I would be very suspicious.
 
As a store owner I would never contact any of my sales staff''s customers directly.
 
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