online diamond vendors - credit card service fee Nonrefundable?

[WinkHPD]

Date: 12/19/2008 6:11:32 PM
Author: beach

Date: 12/19/2008 4:35:51 PM
Author: Wink

Date: 12/19/2008 4:05:58 PM
Author: beach
Legally or ethically over....? It is not over and that argument would never hold up if it went to arbitration. That is not written anywhere.

Perhaps. On my site it is written as once you tell me it is sold I will run the card and thus incur fees. I am then relying on your word that it is sold and thus any fees incurred are on you in my opinion, especially since it is written in my policy statement.

Looks like all ended well, which is as it should be and as I would have expected it to be once the vendor was named.

Wink

You might want to have people put something in writing saying that you can charge the card instead of relying on word of mouth. Assuming that you have not already

Perhaps, but in many many years of doing this, I have never had a reversal after it was told me that it was sold. I have great rapport with my clients and sometimes crossing all the t''s and dotting all the i''s can break rapport. Sure, I agree that legally it is probably better, I just enjoy trusting my clients on some things. My attorney is on your side by the way.

Wink

 

[strmrdr]

Date: 12/19/2008 6:56:32 PM
Author: Wink
Perhaps, but in many many years of doing this, I have never had a reversal after it was told me that it was sold. I have great rapport with my clients and sometimes crossing all the t''s and dotting all the i''s can break rapport. Sure, I agree that legally it is probably better, I just enjoy trusting my clients on some things. My attorney is on your side by the way.

Wink

This is ot but since it is being discussed....
Those that have bought from Wink are nodding their head, those that haven''t are going huh.
Wink has a rather unique way of selling things.
I remember a time when Winks assistant had to time his calls or he would spend 3 hours talking to a client and get way behind.
When I bought the diamond for my ring from him I called him for a simple question and more or less just for the fun of it since I prefer email for real business anyway and we ended up taking for an hour and I hate talking on the phone for more than 5 min. lol

 

[WinkHPD]

Date: 12/19/2008 7:08:55 PM
Author: strmrdr

Date: 12/19/2008 6:56:32 PM
Author: Wink
Perhaps, but in many many years of doing this, I have never had a reversal after it was told me that it was sold. I have great rapport with my clients and sometimes crossing all the t''s and dotting all the i''s can break rapport. Sure, I agree that legally it is probably better, I just enjoy trusting my clients on some things. My attorney is on your side by the way.

Wink

This is ot but since it is being discussed....
Those that have bought from Wink are nodding their head, those that haven''t are going huh.
Wink has a rather unique way of selling things.
I remember a time when Winks assistant had to time his calls or he would spend 3 hours talking to a client and get way behind.
When I bought the diamond for my ring from him I called him for a simple question and more or less just for the fun of it since I prefer email for real business anyway and we ended up taking for an hour and I hate talking on the phone for more than 5 min. lol

LOL! I remember that. I love to get to know my clients and even when we disagree we usually have fun doing it. They still bug me about setting the 5 minute timer, but I usually just shut it off it starts to ring. Especially if I am supposed to be doing appriasals. Oops, I mean, Evaluations for Insurance purposes...

Wink

P.S. Storm, thank you for sharing that. I am warmed that you remember it and even more warmed that you shared it.

 

[strmrdr]

hey Wink your welcome...

back on topic glad it worked out!

 

[emeraldlover1]

Date: 12/18/2008 8:10:29 PM
Author: beach
Did you send with delivery confirmation so you know when it actually arrives? I can''t believe what Mark told you. Like I have always said, you know a companies true colors when some issue comes up. Mark has shown his true colors and his big ego all at one time... He takes money readily and gets his ego hurt when you try an return.... I wonder if their bottom line is getting tight which is causing him to act this way. With money getting tighter and the economy getting worse, you would expect companies to really treat customers well.

I have read this whole thread but I am responding to this post because I feel that you are out of line. Calling a respected vendor a joke and claiming he has a big ego because of the limited details that you recieved from ONE poster on this site is not fair and frankly down right rude.

I agree that Mark should honor his online policies and he did make right by the OP but for you who is not involved in this situation to even suggest that NeatFreak called him to discuss...please! She was in the hospital having twins!

Honestly, I don''t know you but guessing from your posts you probably know nothing about Mark. You don''t know what he''s been dealing with? The economy sucks and when he was doing our aprasial for us a few weeks ago he had two deals fall through the day we were in there because the people lost their jobs. I''m sure that loosing business without giving him the chance to help find something else after he already agreed to a CC transaction that he doesn''t like to do probably didn''t set well with him. Not an excuse but you only know one side of this issue. I agree that if Mark didn''t make it right we''d probably have a problem here...but he did.

You have a right to your opinion here but I''d suggest expressing it in a more tactfull way.

 

[beach]

I hope you feel better now You are just full of assumptions and opinions yourself... When did I ever suggest Neat called lol????? Stop being silly.... I am just happy that the buyer did not get hurt in this deal. That is all I cared about. As for Mark, his behavior said it all and I did not have to add or assume anything.... I have my opinion as to why it worked out, whether you share it is up to you. Kinda funny what a thread can do to change someones opinion... Especially when it comes to reputation. I am sure Mark is a great guy but he blew it in this transaction regardless of him refunding the money now.... As for you, I wish you a very Happy Holiday! I enjoy your posts and look forward to many more. Best Wishes