Ring Sized - Diamond Fell Out

[Coreysgirl]

Good Afternoon...

I have a problem. My fiance'' got my ring from Rogers and Holland. When he purchased he didn''t have time to get it sized because he wanted me to have it for Valentine''s Day. So I figured I would take the ring and have it sized myself. Well when I called them they told me it can take up to two weeks to get it back. I just got my ring and I didn''t want to wait so I took it to a jewelry store I get my jewelry cleaned at. After they resized my ring and gave it to me I noticed one of the small diamonds was missing on the side. So I went back in and they replaced it with another one. Well this morning when I was on my way to work I noticed another one came out.

I can''t express enough how upset I am right now, especially because I should have followed my first mind and took it to Rogers and Holland. Now if I had it resized somewhere else does this void out my warranty.

 

[CrookedRock]

Is this a pave ring? a bead set? as far as the warranty, I''m not so sure, but I would bet that it may void the warranty... Sorry about the frustration, bummer!

 

[niceice]

Sorry to hear that you are experiencing problems with your new ring. In most cases, having your ring worked on by a non-authorized service provider will void a manufacturer warranty - this is actually true for practically every consumer product - not just jewelry by the way.

 

[LegacyGirl]

I''m so sorry to hear what happened to your ring

 

[Allison D.]

Sorry to hear abour your ring.

Agree with Todd - it''s likely that the warranty has been voided once an outside provider touches your piece.

That doesn''t mean you can''t get the original vendor to fix it, by the way; it just means you might have to pay for the repair. If you take it to a non-authorized provider, you''ll pay for the repair as well, so I''d prefer to pay the original provider who stands a better chance of getting it right.