ChiTownSpecialK
Rough_Rock
- Joined
- Apr 7, 2012
- Messages
- 20
I purchased my wife's engagement ring from a local jeweler that is an authorized Ritani jeweler. Style 1R3616 in 18k white gold, size 6.5. It retails for $5,115 and I got it for around 4k. I was pleased with the process at the time.
I recently went to get the matching wedding band so I looked it up on the Ritani website. Style 33616 in 18k white gold, size 6.5. While I was there, I read up on the Ritani warranty. I should have been given a warranty card from the jeweler I bought the engagement ring from. I went back to the jeweler to inquire about the warranty card and get a price on the wedding band. She suggested that I lost the warranty card and that they would have to mail the ring back to Ritani so that Ritani could inspect it and issue another warranty card. I highly doubted I lost the warranty card because I had all of my paperwork from my engagement ring search process, but I considered it as a possibility and didn't argue about it. I was irritated but I set this aside and went on with my wedding band search.
The price she gave me on the wedding band was the retail price $2,145. I decided to call a couple other authorized dealers and the first one I called quoted me the retail price and then (without me even asking) said they could give it to me for $1,716. I called my original jeweler and told her I had a better price. She originally came back around $1900. I told her I already had a better offer and when I told her the amount, she came back with $1,710. The were going to beat the other dealer by $6. This exchange really soured me on the dealer. I had already spent a lot of money with this jeweler and she wasn't doing anything to keep me as a customer.
I called another authorized dealer and ended up getting the ring for $1500 cash out the door (including taxes). I thought I did well on the price. When I picked up the ring, the dealer showed me the warranty card and it slipped out of the holder and clinked on the glass counter. The warranty card is made out of METAL. When I saw this, I KNEW without a doubt that I never received the warranty card for the engagement ring. I would not have forgotten a metal warranty card.
I've contacted Ritani about the warranty card. I do not want to send out the ring to obtain a warranty card, especially, when it wasn't my fault. We'll see what happens.
So what do you guys think? (I'm currently looking to get my wife some diamond earrings for her 30th birthday and masters degree graduation next month).
I recently went to get the matching wedding band so I looked it up on the Ritani website. Style 33616 in 18k white gold, size 6.5. While I was there, I read up on the Ritani warranty. I should have been given a warranty card from the jeweler I bought the engagement ring from. I went back to the jeweler to inquire about the warranty card and get a price on the wedding band. She suggested that I lost the warranty card and that they would have to mail the ring back to Ritani so that Ritani could inspect it and issue another warranty card. I highly doubted I lost the warranty card because I had all of my paperwork from my engagement ring search process, but I considered it as a possibility and didn't argue about it. I was irritated but I set this aside and went on with my wedding band search.
The price she gave me on the wedding band was the retail price $2,145. I decided to call a couple other authorized dealers and the first one I called quoted me the retail price and then (without me even asking) said they could give it to me for $1,716. I called my original jeweler and told her I had a better price. She originally came back around $1900. I told her I already had a better offer and when I told her the amount, she came back with $1,710. The were going to beat the other dealer by $6. This exchange really soured me on the dealer. I had already spent a lot of money with this jeweler and she wasn't doing anything to keep me as a customer.
I called another authorized dealer and ended up getting the ring for $1500 cash out the door (including taxes). I thought I did well on the price. When I picked up the ring, the dealer showed me the warranty card and it slipped out of the holder and clinked on the glass counter. The warranty card is made out of METAL. When I saw this, I KNEW without a doubt that I never received the warranty card for the engagement ring. I would not have forgotten a metal warranty card.
I've contacted Ritani about the warranty card. I do not want to send out the ring to obtain a warranty card, especially, when it wasn't my fault. We'll see what happens.
So what do you guys think? (I'm currently looking to get my wife some diamond earrings for her 30th birthday and masters degree graduation next month).
300x240.png)