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We'll sell you a diamond...but first we want to look up your skirt.

La2020 said:
I think it was @Ibrakeforpossums? I cannot remember how the issue was resolved though.
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Yes, that was me. I bought the damned diamond by wire transfer (which I offered to do early in the process) and am now relieved that I'll never buy from James Allen again. Lovely diamond, but not the last one in the world.
Maybe I could pay diamondhoarder to source them for me. She has an eye.
 
YoungPapa said:
Hi @mrs-b,

I'm sorry that you had a negative purchase experience, especially given your rich order history with our company. I believe you escalated your concern to a manager, who was able to locate your prior orders and approve the transaction without the need to provide additional verification.

On a more general note, I can confirm that James Allen is a fully PCI complaint organization and takes the security and privacy of our users very seriously. Any information that is sent to us is done via a fully encrypted and secure portal, and our document upload page contains the following instruction and disclaimer:

Screenshot_20210305-090652_Chrome.jpg
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I got that same "offer." I work for a group of doctors and a CEO who might find amusement going thru my sent box. I can't risk my employment status to reassure James Allen.
 
I suspect James Allen changed from displaying GIA reports, like everyone else, to requiring personal info in order to get the reports for a peek up the skirt reason.

When you click on one of James Allen's diamond GIA thumbnail you get a pop up screen telling you to call an phone number with an 877 area code.
When you call any area code starting with 8 the entity you're calling captures your entire phone number.

More of the same yucky stealing of personal info. :nono:
... and this was not even to buy something, just to shop. :knockout:

Creepy!
 
"When you call any area code starting with 8 the entity you're calling captures your entire phone number."

I've lived in 804 - central Virginia - for about 40+ years. How do I capture the real number of the scammers and time wasters calling me?
_________________

I had a motel on North Carolina's Outer Banks recently ask for a pic of my driver's license in order to do an on line pre-check-in due to Covid, etc. Oh, what the heck, it's been family owned since 1950, has oceanfront rooms/kitchenettes on the beach with a front porch and two Adirondack chairs for each room. No dune, you are looking right smack at the beach and the breakers from your door and your bed.

How great are these people? They reportedly just turned down $8.5 million for the property. Somebody wanted to knock it down and build something very, very large. :)
It's a family place. Mom and dad built it.
 
kenny said:
I suspect James Allen changed from displaying GIA reports, like everyone else, to requiring personal info in order to get the reports for a peek up the skirt reason.

When you click on one of James Allen's diamond GIA thumbnail you get a pop up screen telling you to call an phone number with an 877 area code.
When you call any area code starting with 8 the entity you're calling captures your entire phone number.

More of the same yucky stealing of personal info. :nono:
... and this was not even to buy something, just to shop. :knockout:

Creepy!
Click to expand...
Can you elaborate on what you think area codes with 8 do? I believe you are mistaken- numbers like 877 or 800 are toll free numbers. A business that uses a toll free number may record telephone calls coming into their business - I’m not sure that’s the same thing as what you’re describing and it certainly isn’t nefarious.
 
I'd be very interested to know how they are going to implement a verification process as intrusive as the one you've just gone through and comply with regulations like California Consumer Protection Act where they will need to prove they've deleted your personal information if requested.
 
I never understood why men would want to peek up a womans skirt?????
I mean, really!
But JA would only be doing that because they have been having a problem.
They sell a commodity and have probably been targeted.
 
kenny said:
When you call any area code starting with 8 the entity you're calling captures your entire phone number.
Click to expand...

Maybe I'm missing something, but doesn't caller ID do that? Pretty much every phone call I get shows what number is coming in whether I know the person or not.
 
Lookinagain said:
Maybe I'm missing something, but doesn't caller ID do that? Pretty much every phone call I get shows what number is coming in whether I know the person or not.
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lol yes my iPhone is carrying your number too.
 
Definitely well said, Mrs B.

As a slight t/j - I'm guessing no one seeing my drivers license photo would send me a diamond of any kind - I look like a serial killer who's been hiding in a swamp!
 
Sooooo... I just ordered something from Whiteflash and they are asking for nearly the same, minus a selfie. They have a form they want me to fill out and fax or email back (with my CC information written out, including the code that is meant to offer another layer of protection), a copy of my CC, and a copy of my photo id.

I called them, however no one was there to speak with. Having seen this thread, I looked over their site to make sure they would not ask me for this.

I hope I can verify via FT otherwise holy wet blanket. There goes my excitement over what I had planned!

Anyone else encounter this with WF?
 
Yes there is a thread by someone else in the forum purchasing at white flash .
 
rainydaze said:
Sooooo... I just ordered something from Whiteflash and they are asking for nearly the same, minus a selfie. They have a form they want me to fill out and fax or email back (with my CC information written out, including the code that is meant to offer another layer of protection), a copy of my CC, and a copy of my photo id.

I called them, however no one was there to speak with. Having seen this thread, I looked over their site to make sure they would not ask me for this.

I hope I can verify via FT otherwise holy wet blanket. There goes my excitement over what I had planned!

Anyone else encounter this with WF?
Click to expand...

I have purchased several items from Whiteflash and did not feel comfortable with the credit card form, etc. I have been able to pay via PayPal.

I mentioned this in another thread, and another PSer said there is a dollar limit for the PayPal transactions. My purchases must have been small enough to fall under that limit.

For me, it just feels more secure. I hope this helps!
 
Whiteflash will make alternate arrangements for known customers. Call in and speak with a human.
 
looks like kind of everyone is doing it ?
 
WF has been asking for this extra ID info for quite a few years, for purchases via CC, although as mentioned WF will work with repeat/known customers ... I know one time I paid via PayPal and another time Vera interceded for me ... really poor (security) form to request this kind of info IMHO.
 
Oh no. Well this is a bummer. I suspect my purchase may be above the PayPal limit, and I am not a repeat customer. This is my first purchase from them.
 
I just got the same email from them. I’ve been a customer with them since 2013. Ridiculous.
 
@Heidibrooke I'm guessing the email goes out for every WF order. It sounds like, from the other posters' responses, that since you are an established customer, WF will be able to put your order through without having you give them this stuff. Fingers crossed anyway!

I'm surprised I even saw the request/form... it's waaaay down at the bottom of the order confirmation email after a bunch of stuff that normally no one really needs to read.
 
All is well and my project can move forward! They called me back this morning and were able to work with me. I finally got to 'meet' Vera and can be added to the long list of people who think she is a delight!

@mrs-b did you continue to work with JA on these pears or have you moved on from them? I feel for you; finding pears that work is challenging enough without a company derailing your efforts.
 
That is disappointing and unacceptable from a security perspective. One of my coworkers just asked if I would help him pick a diamond for an engagement ring. I know that being asked to fax/email full credit card number & CVV would be a dealbreaker for him, so I guess WF is off the list.
 
@Lucy-In-The-Sky don't count them out yet! They worked with me and we got there!
 
rainydaze said:
@Lucy-In-The-Sky don't count them out yet! They worked with me and we got there!
Click to expand...

Is it as simple as telling them you are a participating member here?

If it is - what a double edged sword that is - with the musings of some vendors who ‘hate’ to hear that.

When I am in the market for a modern round brilliant, this is another reason to go for an in person visit.
 
@Rfisher - no, I didn't use PS as a means to sort it out. After it was all set, she asked how I had heard about WF and at that point I mentioned PS. It had no bearing on the sale or verifying my identity.
 
Thanks for the heads up.I agree with you 100%
 
rainydaze said:
@Rfisher - no, I didn't use PS as a means to sort it out. After it was all set, she asked how I had heard about WF and at that point I mentioned PS. It had no bearing on the sale or verifying my identity.
Click to expand...

I want to apologize if I came across as assuming you threw ‘PS privilege’ at them.
That wasn’t my intent.
I figured if they were working on something to figure out other methods of proving who you say you are - PS might come up. I don’t know.
I’m sorry.
 
Oh no worries Rfisher, and no need to apologize! Reading it back now, I can see how my post reads chilly, but I didn't intend it that way... I was just looking to clarify and I see I kept it blandly factual!!
 
I think this may be relevant:
home.treasury.gov

Money Laundering

The United States Department of the Treasury is fully dedicated to combating all aspects of money laundering at home and abroad, through the mission of the Office of Terrorism and Financial Intelligence (TFI). TFI utilizes the Department's many assets - including a diverse range of legal...
home.treasury.gov home.treasury.gov
 
Question for all US based individuals here (and if trade weighs in it would actually be cool as well!) - do you guys not have those visa/MasterCard verification services enabled by default? I feel like those would take care of a lot of the problem for online transactions... then for someone to steal my money they would not only need my card but real time access to my phone or banking app. My ID is already registered with my bank and has passed muster there, so its not necessary for purchases where I live (plus if you steal someone’s CC it’s probably easy to steal their license or something as well, most people carry them together). And verification is a lot more secure than sending someone my unsecured card details and ID.

I mean even if I buy a bar of chocolate off of Amazon I need to verify my purchase, wherever else in the world I’ve tried.
 
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