- Joined
- Jun 26, 2007
- Messages
- 8,798
Hey, did you forget? You promised photos!
Pretty please?
Wow, what a mess!So....sadly this purchase has been an awful experience.
The ring arrived and while its not amazing it was definetely a good little buy for $70 bucks. Also I was correct, its a sapphire, ruby and very light emerald ring.
Now for the crappy part;
The ring came and the emerald had a complete crack down it vertically, for the entirety of the stone.
I double checked the sellers images and it was definetely not there so I sent her a message with pictures attached explaining and requesting a refund because sadly if it was cracked I wasnt going to wear it and have the stone come out.
What ensued was a storm of a mess. She refused to do a regular return and demanded that I figure it out alone.
So I requested a return on ebay and had to wait to open a case to get my return.
Well I sent one final message that wasnt rude but to the point explaining that she was partly at fault for the stone damage because she sent the ring in a small box with a thin layer of padding in a mailer. It was not wrapped or sent in a ring insert and when the box was moved slightly or picked up, the ring rattled around in it hitting the sides of the box. She also failed to mark it as fragile.
Well....whatever I said worked and she said shed accept a refund. I think it made her realize that she infact had inadequately packaged the ring and was the one who was mostly to blame for the new damage to the emerald.
I waited two days and didn't receive prepaid postage for the return and when I messaged her she said she had sent it, so I checked multiple times and she had not. She was lying and just didnt want to have to lose money and pay an extra 8 dollars.
(Also I have zero problems paying for return postage and think that the customer should during a regular return, but not in this situation. In this situation it falls on the seller.)
When I replied and said that I never received the postage to send the ring back she sent me a lengthy message stating that she thinks I'm a conman and was lying about the break from the beggining (even though its clearly documented with photos from the very first message I sent). She then went on a long tyraid claiming that she had packed it adequately when she had not. At the end of it she just told me to keep the ring and she claimed to have issued a refund also.
Sadly it hasnt been long enough to transfer back into my account so Im still waiting to wash my hands of this mess.
So while it was kind of her to let me keep it I'm left with a ring given to me that has a broken emerald from a woman who thinks I'm a scammer. Lovely.
Not a fun experience
Sounds like a nightmare, @TheGarnetGirl. So sorry you had to experience that.
Thank you.
It was just sad that it came down to that.
Fortunately her return went through and after it did I left feedback stating the truth; That the stone came cracked and was packaged inadequately and that sadly the seller was rude. Just today I received a request to revise my feedback and attached was a message attacking me further.
If she had just stated that she was sorry for implying that I was a scammer or theif (even saying that we still disagree on other factors), then I would have easily revised my review in a second but she didn't. She blamed me further. Sadly she has zero tact or foresight.
I also looked closer at her rating and she had a 100 but now has a 95 due to my review but all of the other reviews are of her as a buyer, not a seller. Hopefully prospective buyers understand that she may package delicate items inadequately and wont stand behind her packing.
Anyways, thank you guys for the support but Im so darn ready to move on from this mess!
I’m glad you got your money back. The seller really doesn’t know how to be persuasive...
Sorry GarnetGirl. I’ve got almost 1600 eBay purchases under my belt and have had surprisingly few issues. I avoid dealing with sellers with less than 50 feedback and previous sales of “quality” items. While as a buyer eBay has your back, it’s not a pleasant experience dealing with nasty/ unreasonable sellers. And some sellers / people have no idea that customer service is important. It’s important to get good feedback if you’re an eBay seller and even when things go bad, if the seller works with the buyer it can usually be worked out. It’s also bad a seller to get a “case started” against them. It only takes 3 pings and eBay can suspend selling privileges.Yep. The whole thing was very, very odd.
She either just had zero tact or didn't care and thought blaming me and making demands would work?!
Very odd experience and honestly my first truly poor one on EBay after making close to 100 purchases.
I have zero regrets about my honest feedback after her last message.
Thank you.
It was just sad that it came down to that.
Fortunately her return went through and after it did I left feedback stating the truth; That the stone came cracked and was packaged inadequately and that sadly the seller was rude. Just today I received a request to revise my feedback and attached was a message attacking me further.
If she had just stated that she was sorry for implying that I was a scammer or theif (even saying that we still disagree on other factors), then I would have easily revised my review in a second but she didn't. She blamed me further. Sadly she has zero tact or foresight.
I also looked closer at her rating and she had a 100 but now has a 95 due to my review but all of the other reviews are of her as a buyer, not a seller. Hopefully prospective buyers understand that she may package delicate items inadequately and wont stand behind her packing.
Anyways, thank you guys for the support but Im so darn ready to move on from this mess!
These situations are unfortunate for both buyer and seller. By no means am I claiming that you did this but it's important to understand that some malicious individuals will experience buyers remorse and purposely damage an item that they have purchased from an Ebay seller in order to claim an INAD or 'item damaged in transit' return, so this must be going through the sellers mind. It's also possible that a buyer may accidentally damage an item soon after receiving it and then claim an INAD return, which is equally unethical. From reading your posts it seems that the seller hasn't acted very professionally either way, but if it's their first (and likely last) sale as an Ebay seller this is somewhat understandable.
It does seem strange that a ring placed in a cardboard box with wool during transit can experience this kind of damage, but perhaps the stone already had a natural internal fissure that only required a small force to cause it to fully disintegrate?
I think the right thing to do would be to either try to return this damaged ring to the seller (did they include a return address on the back of the original packaging?), or make a Paypal payment to the seller for an amount you feel the ring is now worth in its damaged condition.
To keep the ring while also receiving a refund would be unethical in my honest opinion, no matter the circumstances or the sellers behaviour.
In terms of giving the seller negative feedback after a full refund was given (albeit reluctantly) I must admit this seems a little heavy handed, surely a neutral would have been more appropriate? Keep in mind that sellers can now see that you have provided negative feedback (via 'feedback left for others') to a fellow seller and may be less willing to sell to you in situations where you make a 'best offer' and the seller has discretion as to whether to accept it.
I found this amazing piece at a local thrift store.
I am so in love with it! I can't wait to wear it. Signed by Grady Alexander, a local artist.
Yes, it's big and bold and so New Mexican! It is evocative of Mexican tin work, but made of sterling.
And who doesn't love Frida Kahlo, the famous Mexican painter? With amethyst, garnet and peach moonstones. Frida is set under a crystal.
I know that @bluegems and @TheGarnetGirl will both "get" this piece.
I might make a tiny easel so I can display it on my desk even when I'm not wearing it.
@stracci2000 oh my gosh that eye is scary!! The pendant is cool but I would have to replace the picture.
Can I just say that I love how your cat is looking at that stained glass piece you got. Definitely need to add that to the furbaby thread.
I've gone to a couple of mineral shows but never see anything like that ring you bought, so pretty!