- Joined
- Jan 7, 2009
- Messages
- 9,816
Thanks Missy- and I do feel bad for OP that she currently is in the position of not loving her ring.
This thread surely reinforced that.
But I also can see this issue from both sides- having been a consumer, and seller of custom made products.
My advice to anyone looking to have a custom made piece of jewelry is to discuss specifics with the potential vendor before the sale is consummated.
A smart vendor will initiate these discussions, to reduce the risk of having dissatisfied clientele IMO.
Surely any seasoned PS member or reader would ask the right questions before buying.
But a lot of people discover PS too late.
Let's assume he the seller in this case had good intentions, because it seems to be a nicely made ring, regardless of style.
Playing the hypothetical game, let's say the seller really wants cctiny to be happy.
If doing that is going to end up not only costing all the profit made, but also coming up with a lot of money to make a new ring- and this option was not promised upfront- the buyer may have a very hard time getting the seller to do it for obvious reasons.
Not protecting against that type of loss could put a company out of business- especially considering the type of margins currently possible in the jewelry business- a fraction of what they were, percentage wise, 20 years ago.
As a buyer, I am very aware that an item I order made custom for me is generally not returnable.
The very clear point of this is to advise consumers to ask these questions before purchase. Get any money back- or design detail guarantee in writing.
cctiny, if you're still reading this- I really hope you get a good resolution to all this.
A lot of folks have been in your position- you'r not alone.
This thread surely reinforced that.
But I also can see this issue from both sides- having been a consumer, and seller of custom made products.
My advice to anyone looking to have a custom made piece of jewelry is to discuss specifics with the potential vendor before the sale is consummated.
A smart vendor will initiate these discussions, to reduce the risk of having dissatisfied clientele IMO.
Surely any seasoned PS member or reader would ask the right questions before buying.
But a lot of people discover PS too late.
Let's assume he the seller in this case had good intentions, because it seems to be a nicely made ring, regardless of style.
Playing the hypothetical game, let's say the seller really wants cctiny to be happy.
If doing that is going to end up not only costing all the profit made, but also coming up with a lot of money to make a new ring- and this option was not promised upfront- the buyer may have a very hard time getting the seller to do it for obvious reasons.
Not protecting against that type of loss could put a company out of business- especially considering the type of margins currently possible in the jewelry business- a fraction of what they were, percentage wise, 20 years ago.
As a buyer, I am very aware that an item I order made custom for me is generally not returnable.
The very clear point of this is to advise consumers to ask these questions before purchase. Get any money back- or design detail guarantee in writing.
cctiny, if you're still reading this- I really hope you get a good resolution to all this.
A lot of folks have been in your position- you'r not alone.