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My 1.5 ctw IDJ 5 stone is here....

soxfan said:
I have not been able to try on a 1.25 ctw 5 stone, just a 1 ctw and now I have the 1.5 ctw. I am not sure if I will be able to really tell a huge difference between 1.25 and 1.5?
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I don’t know. But to quote diamondseeker, settings matter! Lol
 
I did read IDJ's return policy- I don't think this qualifies as a custom setting, correct? Should I be able to get a refund should I decide to return?
 
I had asked them about returning mine because the settings were kind of chunky compared to the stone size and was told that anything that's a special order can't be returned. So if you placed your order asking for a certain size/quality of stones and the band sized to your finger, they would consider it custom/special order and non-returnable. This was a couple of year ago though, so maybe that has changed. I would stand firm and tell them you want to return it because you aren't satisfied with the quality and workmanship. I do hope they will let you return it without too much hassle because I think you would be much happier with a Whiteflash piece.
 
@soxfan this is an easy fix once you find someone who understands the problem! It sounds like Lana may not be the right rep for this part of this project - you need someone who's as nitpicky as you are. Just gotta find the right SA fit ::)

I adore WF and they do excellent work with wire styles, but the trellis style is SO different from your current ring. The stones will be set higher, they'll be more exposed, and you're looking at dropping ctw non-trivially... do you *want* a trellis? If you love these stones and you love this setting... This is a very fixable problem...
 
yssie said:
@soxfan this is an easy fix once you find someone who understands the problem! It sounds like Lana may not be the right rep for this project - you need someone who is as nitpicky as you are. Just gotta find the right SA fit! ::)

I adore WF and they do excellent work with wire styles, but the trellis is SO different from your current ring. The stones will be set higher, they'll be more exposed, and you're looking at dropping ctw non-trivially... do you *want* a trellis? If you love these stones and you love this setting... No need to call it quits on this venture yet...
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I actually do like the IDJ setting if it was executed properly. The prongs are nice and pinched in, it's not too clunky as someone had mentioned, and it seems really sturdy. If you think I will notice dropping in ctw from 1.5 to 1.25, I'd be inclined to stay with IDJ. I don't really have a strong opinion on the setting, more the stones because that's all anyone really sees!
 
I’m so sorry soxfan! I see what everyone is saying about the wonky setting, especially 3&4 (from L-R).

I was so looking forward to see your ring. My same five stone will arrive tomorrow. I’m a bit nervous now.
 
soxfan said:
I did read IDJ's return policy- I don't think this qualifies as a custom setting, correct? Should I be able to get a refund should I decide to return?
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I worked with Shulamit and she specifically said no returns because it’s considered custom.
 
sugagrl said:
I worked with Shulamit and she specifically said no returns because it’s considered custom.
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Well that answers my question- thanks!!
 
soxfan said:
Well that answers my question- thanks!!
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Shulamit did say although no returns, they would be happy to fix structural issues which I think your situation qualifies.

Perhaps talk to Shulamit. She’s Yekutiel’s sister and may be more willing to listen and make you happy.
 
yssie said:
@soxfan this is an easy fix once you find someone who understands the problem! It sounds like Lana may not be the right rep for this part of this project - you need someone who's as nitpicky as you are. Just gotta find the right SA fit ::)

I adore WF and they do excellent work with wire styles, but the trellis style is SO different from your current ring. The stones will be set higher, they'll be more exposed, and you're looking at dropping ctw non-trivially... do you *want* a trellis? If you love these stones and you love this setting... This is a very fixable problem...
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This is a sound advice from an experienced PSer :clap: Perhaps a fellow PSer who's worked with ID jeweler can recommend a specific SA they were happy with? Even with just these pictures, I can't imagine someone not being able to see what you're talking about, but yssie is right, it would save you a lot of frustration to work with someone who has the same level of detail to attention you do.

I personally DO love trellis settings, but this setting does look like it'll be more comfortable to wear in a long run.

I do hope you'll find a resolution on this quickly :pray:
 
soxfan said:
Well that answers my question- thanks!!
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Everyone's situation is different. I'd think that in your case this isn't a completed project bc there are QC issues. So you haven't gotten to the point of addressing if this is returnable yet. Right now I'd leave a voicemail and follow up with the email and marked photo about the issues.
 
Soxfan is there some way to send you a pm?
 
@soxfan I am glad you are happy with the diamonds, but sad that the workmanship didn’t live up to your expectations. I’m sure they will work to fix or remake it accordingly. IDJ doesn’t have the rep they have on here for nothing.

Do you need some help noting on the pics what the concerns are with the stones, lines drawn to show the uneven setting of the diamonds, etc to send back to them? I can see it clearly as well in the side view, and don’t mind helping out if needed. :wavey:
 
Yes, several of the stones seem to set crookedly, and I would bet the crookedness is readily visible by eye upon reasonable examination.

And the IDJ person who said no one ever returns this particular setting and that it was done by their best bench and was QA'd before shipping ... well, based on those representations, I would be extremely leery about expecting anything to change if you were to send it back and ask for corrections.

Me, I'd return it and go to WF... but I love WF, and my own experiences with IDJ have been such that they are not on my own go-to vendor list.
 
soxfan said:
I have not been able to try on a 1.25 ctw 5 stone, just a 1 ctw and now I have the 1.5 ctw. I am not sure if I will be able to really tell a huge difference between 1.25 and 1.5?
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I would notice, and did notice, I tried on two rings, one a 5 stone each diamond .32ct, and the other a 4 stone .38ct each. So, 1.60 total for the 5 stone, and 1.52 total for the 4. Even though the total was more in the 5 stone by virtue of the extra diamond, it was the size of each stone that got me. The .32's were too small for what I was looking for, and the .38's were about right.

Hope this helps.
IMG_3550.JPG
 
So......I showed the ring to DH. He wants me to return, get five .30 stones from WF and he will spring for the setting for them. He said to me "I've seen your rings, I've PAID for your rings. I thought you would insist on something more elegant."

Asking for a refund today. IF they say no, I'll just ask them to remake it so all the stones are aligned and it's the right size. Thanks everyone for your feedback. It's so tempting when you get a sparkly and want to wear it to just run down to the local jeweler and have it sized, but there are just so many things wrong with this that I just can't do it:(
 
Stopped into my local jeweler on the way to return ring.

So as I suspected it's not a 4.5. It's a 4.25:( Would that entitle me to a full refund since it wasn't made the right size? IDJ is closed today so I won't be getting answers until tomorrow....

IMG_9179.jpg
 
04242E6A-C858-4043-960D-BC238E61CA89.jpeg
IMO I see it the most in this picture....
Second diamond from the right.
I’m sorry you’re disappointed :(
 
soxfan said:
Stopped into my local jeweler on the way to return ring.

So as I suspected it's not a 4.5. It's a 4.25:( Would that entitle me to a full refund since it wasn't made the right size? IDJ is closed today so I won't be getting answers until tomorrow....

IMG_9179.jpg
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I’m not sure what they will say about that, but I would guess they would offer to fix it first and not a refund. It would be nice if they went over their return policy when orders are placed, but I don’t think they generally do. I just wanted to mention as a Plan B, since you do like the stones, that perhaps they could give you a partial refund for the setting issues and then you could have David reset the stones in any setting style you choose. His metal only setting prices are very reasonable. I hope everything works out for you.
 
2Neezers said:
I’m not sure what they will say about that, but I would guess they would offer to fix it first and not a refund. It would be nice if they went over their return policy when orders are placed, but I don’t think they generally do. I just wanted to mention as a Plan B, since you do like the stones, that perhaps they could give you a partial refund for the setting issues
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That's an option.
 
sugagrl said:
I’m so sorry soxfan! I see what everyone is saying about the wonky setting, especially 3&4 (from L-R).

I was so looking forward to see your ring. My same five stone will arrive tomorrow. I’m a bit nervous now.
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Did yours arrive?
 
marymm said:
Yes, several of the stones seem to set crookedly, and I would bet the crookedness is readily visible by eye upon reasonable examination.

And the IDJ person who said no one ever returns this particular setting and that it was done by their best bench and was QA'd before shipping ... well, based on those representations, I would be extremely leery about expecting anything to change if you were to send it back and ask for corrections.

Me, I'd return it and go to WF... but I love WF, and my own experiences with IDJ have been such that they are not on my own go-to vendor list.
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You bring up a very good point. I did NOT like the response I got and I was made to feel like the problem was with me, not the ring. Compared to the majority of veterans here, I don't think I'm that picky. I don't even own a loupe! If I can see that with my own eyes, then I don't need to be condescended to when I call and nicely say that there's some issues with it. I agree with you that if they think that ring is acceptable, then maybe it's best to just purchase the diamonds and go with a setter I don't have to micromanage.
 
soxfan said:
Did yours arrive?
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No. I’m quite bummed. Stayed home all day waiting for it but nothing! Shulamit wasn’t in the office yesterday so she had Lana send the ring. Lana called yesterday and said it’ll arrive today but I never received the tracking info via email as promised. So without he tracking number and IDJ being closed today, I can only hope it’ll be delivered on Monday. I’ll def try to call them tomorrow. Very disappointed :(
 
sugagrl said:
No. I’m quite bummed. Stayed home all day waiting for it but nothing! Shulamit wasn’t in the office yesterday so she had Lana send the ring. Lana called yesterday and said it’ll arrive today but I never received the tracking info via email as promised. So without he tracking number and IDJ being closed today, I can only hope it’ll be delivered on Monday. I’ll def try to call them tomorrow. Very disappointed :(
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Honestly, Lana is not who I want to deal with from here on out..... I'm sorry, I know the feeling!!! :(
 
I am so sorry the ring has issues, soxfan! What I will say is this. We are more picky than the average jewelry buyer and just have higher standards. My favorite ring setting for a 5 stone is the Tiffany. It has low set baskets and being more open allows for easier cleaning of the stones. It’s just a more aesthetically pleasing look, at least to me. I prefer the low basket setting more than the trellis, too. I am out of town without internet so I can’t access my jewelry picture files. But I pretty sure DK has made the Tiffany style before. I do have a picture of one and hopefully it says who made it.

I do hope they’ll let you return the setting even if they won’t take back the diamonds. It would be good if you could start from scratch, though. I just think their setting quality in general is a step below some others. It’s kind of getting what you pay for, ya know?
 
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