My 1.5 ctw IDJ 5 stone is here....

[diamondseeker2006]

Found an image of the Tiffany one. See, the shank is almost as high as the stones making it more comfortable. I’d love to have this ring!

 

[diamondseeker2006]

Here’s one by DK, but the shank isn’t like the Tiffany. I’d want the shank like the Tiffany one, personally.

 

[yssie]

I’m sorry this project isn’t going as hoped

I know what you mean re. the response being the most concerning part - I would have a lot more confidence at this point had your rep seen and acknowledged the issue. I do think that if you wind up moving forward with IDJ you should work with another associate.

Resizing is unacceptable. You ordered a brand new setting in your size, and you were not informed that another piece would be sized to suit you - sizing is an alteration with real world potential to weaken the structure, something to avoid if at all possible, and you should not be penalized for vendor error. I do think they will offer to replace the setting.

I’ll be honest... I agree with @diamondseeker2006 - I think IDJ has a reputation for excellent value for money, but they aren’t known for settings prowess - and if you value excellence in setting workmanship then your calculation of “value for money” might not match that of their target audience. I don’t mean that in a bad way... I’ve paid exhorbitant prices for loupe-perfect workmanship that is obviously not visibly-appreciable, and I’ve take the opposite route and willingly sacrificed attention to setting detail for monetary savings - just depends on the project! Thing is, of course... usually... more expensive projects bring out the perfectionists in all of us, and this project wasn’t “cheap” by any means. And you are picky about settings details, loupe or no loupe - remember how the Casablanca got everything right, how the OMC halo tilt came to look not-quite-right...

Don’t go with a trellis. It really is the antithesis of what you have right now, and if you like what you have right now I just don’t see how the trellis will make you happy! It’s a much fussier and higher-maintenance style. If you do prefer a more open setting maybe a U-prong would be a happy medium?

 

[PintoBean]

I think we have a rep issue right now. I heard a complaint about this rep in person last week and here are 2 more complaints. I hope she can work on her approach with helping customers troubleshoot.

Meanwhile, let's do our best to be optimistic and hope that OP can escalate the issue to a diffeeent IDJ rep who will be more responsive and customer service oriented, and deliver!!!

 

[MissGotRocks]

I too am sorry this didn't turn out well for you. I can only imagine how disappointing it is.

Obviously, others have dealt with and been very happy with IDJ so one bad apple can't spoil the whole bunch. However, I would not have appreciated their response to your concerns about the ring either. Sometimes things can be such a turn off it is better to just start again fresh.

I have a five stone, 2 ct. (.40 each) band from Memoire. The stones are set low and curve around the finger in the most comfortable way. All I see across the top of my finger are five gorgeous stones. I've had the ring for almost ten years and wear it as a right hand ring every day. While the trellis styles can be pretty, I know for a fact that if the ring had set up too high or been pointy on the ends it could have never been an every day wear for me - and that is a must do requirement for my jewelry. While your husband might have been expecting more flash in the pan, I can assure you that when executed properly a five stone ring can definitely make a statement. I have had loads of compliments on it through the years and still love it as much today as when I received it for an anniversary.

Good luck to you - I hope this turns out in your favor and that you soon have a gorgeous ring on your finger!

 

[Queenie60]

I think we have a rep issue right now. I heard a complaint about this rep in person last week and here are 2 more complaints. I hope she can work on her approach with helping customers troubleshoot.

Meanwhile, let's do our best to be optimistic and hope that OP can escalate the issue to a diffeeent IDJ rep who will be more responsive and customer service oriented, and deliver!!!

Agreed - I would go directly to Yekutiel as I am sure he will fix the issue. Personally, I would want an entirely new setting. As yssie stated, resizing and moving prongs around can compromise the structural integrity of the setting. I wish you luck and hope that you can resolve this most unfortunate situation.

 

[soxfan]

I am so sorry the ring has issues, soxfan! What I will say is this. We are more picky than the average jewelry buyer and just have higher standards. My favorite ring setting for a 5 stone is the Tiffany. It has low set baskets and being more open allows for easier cleaning of the stones. It’s just a more aesthetically pleasing look, at least to me. I prefer the low basket setting more than the trellis, too. I am out of town without internet so I can’t access my jewelry picture files. But I pretty sure DK has made the Tiffany style before. I do have a picture of one and hopefully it says who made it.

I do hope they’ll let you return the setting even if they won’t take back the diamonds. It would be good if you could start from scratch, though. I just think their setting quality in general is a step below some others. It’s kind of getting what you pay for, ya know?

I'd have no problem keeping the diamonds and getting refunded for the setting.

 

[soxfan]

I’m sorry this project isn’t going as hoped

I know what you mean re. the response being the most concerning part - I would have a lot more confidence at this point had your rep seen and acknowledged the issue. I do think that if you wind up moving forward with IDJ you should work with another associate.

Resizing is unacceptable. You ordered a brand new setting in your size, and you were not informed that another piece would be sized to suit you - sizing is an alteration with real world potential to weaken the structure, something to avoid if at all possible, and you should not be penalized for vendor error. I do think they will offer to replace the setting.

I’ll be honest... I agree with @diamondseeker2006 - I think IDJ has a reputation for excellent value for money, but they aren’t known for settings prowess - and if you value excellence in setting workmanship then your calculation of “value for money” might not match that of their target audience. I don’t mean that in a bad way... I’ve paid exhorbitant prices for loupe-perfect workmanship that is obviously not visibly-appreciable, and I’ve take the opposite route and willingly sacrificed attention to setting detail for monetary savings - just depends on the project! Thing is, of course... usually... more expensive projects bring out the perfectionists in all of us, and this project wasn’t “cheap” by any means. And you are picky about settings details, loupe or no loupe - remember how the Casablanca got everything right, how the OMC halo tilt came to look not-quite-right...

Don’t go with a trellis. It really is the antithesis of what you have right now, and if you like what you have right now I just don’t see how the trellis will make you happy! It’s a much fussier and higher-maintenance style. If you do prefer a more open setting maybe a U-prong would be a happy medium?

Yes, the response REALLY rubbed me the wrong way. I just got interrupted the whole time about how it was the best, no one EVER returns anything yada yada. I am 100% not ok with resizing or reworking the prongs, either. It's too messed up as it is. And you are right, the trellis is probably not what I am looking for. I liked how low the setting was...

 

[soxfan]

I think we have a rep issue right now. I heard a complaint about this rep in person last week and here are 2 more complaints. I hope she can work on her approach with helping customers troubleshoot.

Meanwhile, let's do our best to be optimistic and hope that OP can escalate the issue to a diffeeent IDJ rep who will be more responsive and customer service oriented, and deliver!!!

That is interesting! Glad it's not just me. I did leave a message with Yekutiel so I will update when I hear back from him!

 

[CrazyBirdLady]

I've had the same setting problem with an ID eternity a few years ago, its definitely not a new problem for them. Sometimes things can go wrong but I dont think a remake with change the setting problem if they didnt get it right the first time. I'd get a full refund if they will do that or if they refuse a refund I would keep the diamonds and get a new setting from them and have it set elsewhere. I hope they do the right thing by you and you shouldn't settle for anything less than perfect.

 

[soxfan]

Found an image of the Tiffany one. See, the shank is almost as high as the stones making it more comfortable. I’d love to have this ring!

BG sells this setting, but don't you have to get the stones from them?

https://www.briangavindiamonds.com/...s/open-gallery-5-stone-18k-white-gold-5388w18

 

[soxfan]

So I just got off the phone with Yekutiel. He is a very nice guy, easy to talk to. He wondered why I didn't call him in the first place to order. I didn't know I should (rookie mistake.) He offered whatever I wanted, but assured me has taken over the order and will remake the ring if I want. I want to go ahead and give him the opportunity.

So it will be remade and I should have it in a couple of weeks. I also asked him to look over the stones and make sure they were the same size/symmetry, etc.

Hopefully it's perfect this time because I actually really like the setting. I will keep you all updated

 

[DiamondBaby]

So I just got off the phone with Yekutiel. He is a very nice guy, easy to talk to. He wondered why I didn't call him in the first place to order. I didn't know I should (rookie mistake.) He offered whatever I wanted, but assured me has taken over the order and will remake the ring if I want. I want to go ahead and give him the opportunity.

So it will be remade and I should have it in a couple of weeks. I also asked him to look over the stones and make sure they were the same size/symmetry, etc.

Hopefully it's perfect this time because I actually really like the setting. I will keep you all updated

That’s great news, pity about the initial problems, it didn’t sound like the customer service they usually offer, but hopefully it will get sorted to your satisfaction now. The diamonds were lovely, so hopefully version 2 will be happy end to this story.

 

[DiamondBaby]

@soxfan I want to message you if I can about something, how do I do it?!

 

[soxfan]

@soxfan I want to message you if I can about something, how do I do it?!

here is my LT contact:

https://loupetroop.com/listings/settings/soxfans-contact;15575

 

[soxfan]

That’s great news, pity about the initial problems, it didn’t sound like the customer service they usually offer, but hopefully it will get sorted to your satisfaction now. The diamonds were lovely, so hopefully version 2 will be happy end to this story.

Thanks. I also want him to check the diamonds too as I don't have a lot of faith in Lana at this point.

 

[soxfan]

I just want to do the right thing and give him a second chance. If it's not right this time, I will get a refund and go with a different vendor or just purchase the stones....I'm ok with that.

 

[DiamondBaby]

Thanks. I also want him to check the diamonds too as I don't have a lot of faith in Lana at this point.

A good thing to do, given the circumstances. To my very inexperienced eyes they didn’t look well matched size wise.

 

[soxfan]

A good thing to do, given the circumstances. To my very inexperienced eyes they didn’t look well matched size wise.

I thought that too but I also thought it could be a trick of the setting since the prongs are so jacked. I did ask him to match size and symmetry. I will not accept anything that is not up to my standards for this second go round. If I have to take it in and caliper the diamonds I will. LOL!

 

[Bonfire]

Good news! I think giving him a chance to remake the ring is the way to go. It bugs me though that unless you complained to him, this is the quality they turn out for the “average Joe.” Lana is another story. She could use some recurrent training in cutomer service. I’m confident your ring will meet your scrutiny the second time around.

 

[sugagrl]

Soxfan, I’m so glad IDJ will replace with a whole new ring. I think they’ll probably get it right this time. Good luck and keep us posted.

 

[marymm]

So I just got off the phone with Yekutiel. He is a very nice guy, easy to talk to. He wondered why I didn't call him in the first place to order. I didn't know I should (rookie mistake.) He offered whatever I wanted, but assured me has taken over the order and will remake the ring if I want. I want to go ahead and give him the opportunity.

So it will be remade and I should have it in a couple of weeks. I also asked him to look over the stones and make sure they were the same size/symmetry, etc.

Hopefully it's perfect this time because I actually really like the setting. I will keep you all updated

Yekutiel's wonderment would have annoyed me to the point that I would have responded: I wonder why your assistant didn't connect me with you once she learned my project and that I was a PSer? How on earth could a consumer, even a seasoned PSer, know that Yekutiel apparently handles all PSer orders?

It is a pity that substandard work goes out with IDJ's blessing (QA approval), and only the consumers willing and able to reach out and persist through several channels to complain about obvious issues of ring building defects get any relief.

I do wish you well with your re-do.

 

[DiamondBaby]

Yekutiel's wonderment would have annoyed me to the point that I would have responded: I wonder why your assistant didn't connect me with you once she learned my project and that I was a PSer? How on earth could a consumer, even a seasoned PSer, know that Yekutiel apparently handles all PSer orders?

It is a pity that substandard work goes out with IDJ's blessing (QA approval), and only the consumers willing and able to reach out and persist through several channels to complain about obvious issues of ring building defects get any relief.

I do wish you well with your re-do.

@marymm Does Yekutiel actually deal with all PSer’s orders? I wasn’t aware of that when I was contacting them about a ring??

 

[marymm]

^ I inferred it from Yekutiel's statement to soxfan during their recent phone conversation ("He wondered why I didn't call him in the first place to order.") Why would he say this, if he doesn't handle all PSer orders? And, if he does handle all PSer orders, then his staff should be cognizant of this, and direct all orders from PSers to him. Putting the burden on a consumer to know the inside ordering policies of a vendor is ridiculous IMO.

 

[MissGotRocks]

I wish you the best in your remake of the ring. Sorry you have to wait for it but hopefully you end up with a ring that you truly love!

 

[yssie]

I think it’s very generous of you to offer to let IDJ right this for you and I think you’ll be in good hands with the owner of the establishment

I do agree with @marymm - the IDJ “PS quality” secret sauce has never been my favorite thing. Shouldn’t all consumers who are paying the same price be entitled to the same definitions of “quality”, “eye clean”, “sparkly”, etc? But then I remind myself that in most of the Real World certain customers/demographics do get preferential treatment in one form or another - and that what really makes me uncomfortable isn’t that reality, it’s IDJ’s transparency about it! Which is... about as ridiculous as it sounds...

 

[marcy]

I am glad you are getting the ring remade and handled by Yekutiel. It is a very pretty ring. It does bother me they would put out that quality of work in general; if you aren't a member of PS do you get lower quality pieces?

 

[Yekutiel]

I would like to thank Soxfan for reaching out to me and letting me know her concerns and giving me the opportunity to live up to our standards which you very well deserve . We do our very best to always please all our customer and especially go the extra mile to please and satisfy our beloved pricescope community members. With regards to the band... there weren't any issues with the quality of the diamonds it was the over all finish of the product, the incorrect ring size and the prong work on how the diamonds were set. Moving forward I will ask my entire office to have myself inspect the finish product before it gets released so we can avoid such situations. Again.. I apologize Soxfan for the frustration and I will not disappoint you.
Yekutiel

 

[soxfan]

I am glad you are getting the ring remade and handled by Yekutiel. It is a very pretty ring. It does bother me they would put out that quality of work in general; if you aren't a member of PS do you get lower quality pieces?

So here is the deal with IDJ as far as I've observed on here. And I went over EVERY thread before deciding to go with them.

They put out very nice things (as you can see on their instagram) FOR THE PRICE. For example, the brick and mortar jeweler down the road had a 1 ctw 5 stone ring for sale with crap diamonds for $4800. I paid $1200 less for a 1.5 ctw ideal cut 5 stone ring with IDJ. No brainer.

What telling them you are a PS'er gets you is better cut stones, and a go-over to check for imperfections in the product before it ships. However, there are many here who have not be satisfied with the quality. Others rave about them and are more than happy both saving money and getting a good product. The non-PS consumers who order right off the website get excellent cut stones, they just don't get ideal cuts. Yekutiel is well-versed on the cuts that PS'ers prefer. Some might not even be able to tell the difference in real life.

If anyone I know in real life ordered that 5 stone off IDJ's site they would love it. If they got the ring I got they would love it. They just don't scrutinize the way PS'ers do. I think by telling them you are a PS'er they make sure to go over it with a fine tooth comb before it ships.

That being said, Yekutiel did NOT see my ring before it shipped. If he had would it have shipped? I don't know. I hope not! I also have told him to make sure the diamonds are ideal cut PS quality because I don't trust Lana to make sure that happened since the ring was so bad.

 

[msop04]

My husband wants me to return and get the 1.25 ctw from whiteflash in their trellis setting. I'm considering it. The IDJ stones are stunners, though. I need to sleep on it tonite...

I see what you mean... it looks like the middle and #4 stone are a bit wonky. Do you prefer this type setting, or would you be happier with the WF trellis?? I imagine you could have WF reset the stones from IDJ if you're really pleased with them. I love the size though... I keep going back and forth about wanting a 5 stone of similar size. My only worry is that it wouldn't look right with my soli, making it look smaller than I'm used to. Will you wear it by itself or with your ering???