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real estate dust UPDATE: My eyes hurt from crying

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mintve

Brilliant_Rock
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Ah, it’s horrible!

I last worte that my agent was called away for a family emergency ont eh same day that an offer came in....here is what happened next...

Since my agent was out of pocket and my offer was just sitting there, I called her office to see if someone could just read me the offer. The receptionist said she emailed my agent the contract, but could not reach her, so she let the Broker know. Not to mention I was scheduled to have an open house and I did not know the protocol…should I sit at my house, would her co-worker??? I tried to call my agent back twice and got her voicemail.


A few hours went by and I called the broker to see if she had an update. She was surprised that no one had gone over my offer with me and said she would call me back in 2 hours when she was in the office.


Two hours long hours later, I got a call, but it was from my agent. She said that never is all of her career had she met anyone as selfish, self-absorbed, and with no self-restraint as me. She went on to say I was immature and belonged back in elementary school. I was in shock!! All I did was call to see if anyone to tell me my offer. My agent flew off the handle and I started crying.

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She hung up and called me later to go over my offer and acted as though nothing happened. I told her I did not mean to cause any issue, I just wanted to know my offer so I could think of counter offers and figure out my plan. Then she started in on it again. Yelling at me, calling me names. I told her she was being unprofessional and she just went off on me telling me its all my fault and i am selfish and horrible. It was horrible! She said she would crunch some numbers and send them to me. I decided to bite the bullet and just work with her the best I could. I am stuck with her now that we have an offer.


As of 11:30 this morning…nothing…so I called her. She was acting normal until I repeated something she said and she went off again…telling me that I don’t listen and that I ask too many questions. I told her she was being unprofessional and that she is the expert and I hired her to answer my question. SHe said that I am smart and should not ask as many questions or email her. She went on to say that I am not her client, but that she will help me with this one contract out of pity. She said it the lowest commission she’s ever had and that she will probably lose money. I told her she could release herself from this contract and again she went off on me. I was in shock!! Then, she said to me that she could not believe I have a boyfriend!!


Unbelievable!

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I told her not to call anyone on my behalf. I had to think about what I will do. And then she hung up on me!!


I spoke to her broker and her broker was in shock and said she had to call the agent to see what is going on…I am still waiting to hear back and I am still waiting to work on a counter offer.


My eyes are sill sore and puffy from all my crying. It’s just horrible!!!
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Oh my gosh-what a cow! Is there any way you can kick her ass to the ground (not literally!) and move on to another estate agent? I can''t believe that she would act like that. There is no way in hell that she would be getting any commission from my sale. I''m sure it was really upsetting but try not to give her the satisfaction of getting upset in front of her. I know it''s easier said than done as I get really emotional however her behaviour is wrong, whether she had a family emergency or not. Sending hugs and get angry with that woman. I''m angry for you even reading that
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OK, I understand that a family emergency might be something really awful and she could use a little patience and understanding, but all the name calling?

Again...

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WOW! What a jerk. She definitely should be reprimanded in some kind of way for her treatment of you!
 
Hi - I haven''t read any of your prior posts, assuming you''ve posted on here about any of this before. So, I don''t understand, she''s your agent, yet she said that you are not her client?

It''s good that you spoke with the broker. I would demand another agent. How could you possibly work with this woman? Why would you even want to? I would tell the broker that you want another agent and that the broker can work out the percentages btw them internally. I would refuse to have anything to do with this woman.

This sounds like a terrible situation to be in. Sorry you have to deal with this.
 
thanks! I feels better just to get it out and and vent. I am waiting to hear back from the broker b/c she may negotiate for me. I will ask her about the commission, to see if she wiill lower due to her behavior. THe agent is just over the top. My sister used her for her sale and she is in shock. She is like Dr. Jeckyll and Mr Hyde.

I think I may have an anxiety attack
 
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!!!

Was she upset because you wanted to know about the offer when she was called off for the emergency?

REGARDLESS OF THAT.... there''s no justification for her getting so personal with you!! Calling you selfish and self-absorbed!! Saying that she can''t believe you have a boyfriend!!???

Unbelievable!! I think you showed a lot of restraint under the circumstances. I would definitely report this and dump her as soon as possible. This is uncalled for.... even if she was upset with you she could have handled it PROFESSIONALLY instead of blasting off at like that.

And she had the nerve to hang up on you!!

Unbelievable!!
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wtf?
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So sorry to hear you were treated this way, I hope that everything works out for you Mint.
 
Date: 2/11/2008 1:52:35 PM
Author: Sha
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!!!

Was she upset because you wanted to know about the offer when she was called off for the emergency?

REGARDLESS OF THAT.... there''s no justification for her getting so personal with you!! Calling you selfish and self-absorbed!! Saying that she can''t believe you have a boyfriend!!???

Unbelievable!! I think you showed a lot of restraint under the circumstances. I would definitely report this and dump her as soon as possible. This is uncalled for.... even if she was upset with you she could have handled it PROFESSIONALLY instead of blasting off at like that.

And she had the nerve to hang up on you!!

Unbelievable!!
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I agree witih Sha and the rest - unbelieveable. Regardless of her personal situation, there is no reason for her to treat you so horribly. Please get another agent and dump this one!
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I suspect your realtor has some kind of mental illness. A personality disorder perhaps? Whatever it is it has NOTHING to do with you. Just keep telling yourself that YOUR behavior is reasonable ... and even if you think you''ve been "overly anxious" or something that any mistake on your part STILL does not deserve this kind of outright ABUSIVE treatment.

Write down everything you remember she said to you and then ask for the broker to take over the transaction. You''ll need the details if the Board of Realtors gets involved or if she disputes the commission split. You should not have to have any further dealings with this woman AT ALL -- and, if I were you, I''d INSIST there be no further contact.

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wow! that is uncalled for. although i find her behavior unacceptable, it is possible her family emergency was/is something devastating and/or something that has put her under a lot of stress. that being the case, however, she should have been able to ask someone to take over her work while she tended to it, and since she chose not to do this, she needed to find a way to get herself in check while she handled her work. i could understand if some edginess slipped out, in which case it may have required some understanding and patience on your part, but she crossed WAY over a line with her behavior. if she found your inquiries so offensive, why did she bother to get back to you? in that situation, and especially where she claims she''s not going to make any money anyway, why not pass it off to someone else so she can deal with her situation and you can continue with your business?

i would be refusing to work further with her (and i have almost no backbone). there is no reason for you to tolerate being spoken to or treated that way! i hope things are resolved for you!
 
Date: 2/11/2008 1:52:35 PM
Author: Sha
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!!!

Was she upset because you wanted to know about the offer when she was called off for the emergency?

REGARDLESS OF THAT.... there''s no justification for her getting so personal with you!! Calling you selfish and self-absorbed!! Saying that she can''t believe you have a boyfriend!!???

Unbelievable!! I think you showed a lot of restraint under the circumstances. I would definitely report this and dump her as soon as possible. This is uncalled for.... even if she was upset with you she could have handled it PROFESSIONALLY instead of blasting off at like that.

And she had the nerve to hang up on you!!

Unbelievable!!
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Absolutely! Do not tolerate being treated like this, even if there is an offer on the table. How can she say ''you are not her client''? You need to end all dealings with her...you are NOT at her mercy!!
 
If I were in that situation, even with the housing market the way it is, I would not give this woman any of my business. My father is a broker and my mother is an agent and I know if anyone was ever treated like that and worked for them they would be fired in a second. Do not give this woman any of your business. The way she treated you is grounds to terminate the contract. An agent cannot talk to anyone like that, I don''t care what is going on in her life. It didn''t sound to me like you did anything wrong at all. I''ll repeat again DO NOT GIVE THIS WOMAN ANY BUSINESS. That will only encourage this horrid behavior.

Good luck to you. **HUGS** because you need ''em!
 
geez! I''m sorry you''ve been treated so badly at a time when you should be so happy. This is a huge deal and something you''ll remember for the rest of your life. It should be full of happy memories, not juvenile name-calling.

I would contact the broker again and reiterate how disappointed you are, how offended you are, and how you wish to take your business else where. They should at least reimburse some of your fees after being treated so cruelly.

I could (sorta) understand if something''s going on (personally), but I think that only gives you ONE get-out-of-jail-free card.

I hope it works out for you.
 
To me, you were justified in saying she was being unprofessional. I understand that family emergencies are just that...unexpected and horrible. However, a responsible person would''ve lined up somebody in her agency or office to assist her clients while she was away. You had every right to call and ask about the progress...it is a time-sensitive matter!
 
That''s AWFUL!

I hope the broker works with you so you don''t have to deal with her. I don''t care what the family emergency was, there is no excuse for that type of behavior. None. If she''s in that bad of shape she should have had someone else take over for her, like her broker.

You are on the selling side of this deal right? Unless she''s specifically a buyer''s agent she''s working for the seller (at least that''s how it works here).
 
Date: 2/11/2008 1:36:29 PM
Author: TravelingGal
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Uh, YEAH. Get another agent sweetie!

Wow.
 
Date: 2/11/2008 1:58:50 PM
Author: LegacyGirl
If I were in that situation, even with the housing market the way it is, I would not give this woman any of my business. My father is a broker and my mother is an agent and I know if anyone was ever treated like that and worked for them they would be fired in a second. Do not give this woman any of your business. The way she treated you is grounds to terminate the contract. An agent cannot talk to anyone like that, I don't care what is going on in her life. It didn't sound to me like you did anything wrong at all. I'll repeat again DO NOT GIVE THIS WOMAN ANY BUSINESS. That will only encourage this horrid behavior.

Good luck to you. **HUGS** because you need 'em!
DO NOT DEAL WITH THIS WOMEN!

I agree 100% with LegacyGirl. Here in Texas, you can be reprimanded for that kind of behavior!


OMG, I'm furious just thinking about it. If I were you, I would have been in my car on my way to get up in her mug! OH MAN! IT WOULD BE ON!

((HUGS TO YOU))
 
WOW. I agree with everyone else. RUN! RUN FAR AWAY from her.

It does sound like she has some sort of personality disorder, switching it on and off like that. Really bizarre and completely unacceptable. I can''t even imagine what she thought she was doing.... references are so important to RE agents. And she''s earned a lot of bad karma here.

RUN.
 
I''m still in shock over this for you
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That sums up how I feel. I am sorry she treated you sooo poorly.
 
Thank you to everyone! You are all making me feel so much better. I have waited 3 hours now an dhave not heard back from the Broker. SHe said she was going to talk to the agent. At this point, I have until tomorrow at 10AM to counteroffer and I would like the Broker to do it. I have to fill her in on my situation and all that...this is a mess. Maybe they will reduce the comission. This is just so hard. I never in a million years would have thought this would happen. I fell like I am in the twilight zone right now.

I will let you know what unfolds next.
 
Date: 2/11/2008 1:31:16 PM
Author:mintve
Ah, it’s horrible!
...

Two hours long hours later, I got a call, but it was from my agent. She said that never is all of her career had she met anyone as selfish, self-absorbed, and with no self-restraint as me. She went on to say I was immature and belonged back in elementary school. I was in shock!! All I did was call to see if anyone to tell me my offer. My agent flew off the handle and I started crying.

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She hung up and called me later to go over my offer and acted as though nothing happened. I told her I did not mean to cause any issue, I just wanted to know my offer so I could think of counter offers and figure out my plan. Then she started in on it again. Yelling at me, calling me names. I told her she was being unprofessional and she just went off on me telling me its all my fault and i am selfish and horrible. It was horrible! She said she would crunch some numbers and send them to me. I decided to bite the bullet and just work with her the best I could. I am stuck with her now that we have an offer.



As of 11:30 this morning…nothing…so I called her. She was acting normal until I repeated something she said and she went off again…telling me that I don’t listen and that I ask too many questions. I told her she was being unprofessional and that she is the expert and I hired her to answer my question. SHe said that I am smart and should not ask as many questions or email her. She went on to say that I am not her client, but that she will help me with this one contract out of pity. She said it the lowest commission she’s ever had and that she will probably lose money. I told her she could release herself from this contract and again she went off on me. I was in shock!! Then, she said to me that she could not believe I have a boyfriend!!



Unbelievable!

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...>


MINTVE, there is *never* a valid reason for her type of behavior. ("She went on to say I was immature and belonged back in elementary school...."???
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If she belongs to a major firm (like Century 21 or REMax), you might want to consider writing a very calmly-worded letter detailing her misdeeds to the owner of that realty branch... and CC both the national/corporate headquarters who franchised their name to the local owner, as well as the state regulating body.

Make it a part of her permanent record if nothing else. There is an argument that her bosses, who are in the service industry, deserve to know what a poor representative they have in having this sort of person representing --and sullying-- THEIR good name with the general public, upon whom they depend for their livelihood.

f-d-l
 
I am afraid I am stuck at the moment. Unless the broker will release me form my contract with her, I have to use her or pay penalties...I think...because there is an offer out. If this offer does not work out, I can then change agents w/o a problem. But not htat I have an offer and she is like this, it makes it a bit trickier w/ regard to the law and I am not sure what to do. I only have until tomorrow at 10AM to counteroffer.
 
...WOW. I''d have been crying too if someone verbally attacked me like that, and someone who (in theory) was working for me?! After I got the crying out of the way, I think I''d be severing that business relationship ASAP. That''s just...wow. I am so sorry you had to go through that, mintve.
 
Does the contract you signed specify her specifically as the agent, or it is with the agency to which she belongs?
 
it has her office. that is why i will try to work with her broker, or see if the broker will release me from the contract all together.
 
Gosh, selling a house is soooo sooo emotional and having a realtor like that
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. I would have done the same thing; how hard is it for them to tell you the amount of the offer. I am so sorry, you don't need to be treated like that by your own realtor! What a horrible woman!
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