- Joined
- Apr 26, 2007
- Messages
- 8,087
delayedreaction said:I just wanted to offer a few observations from someone who is new to Pricescope, but participate in a few other forums similar in stature to PS, and I’m offering 3 points as a contrast. You'll probably be offended at some or all points.
1. Moderation - My "home" forum has extremely good moderation, with a small army of volunteer mods, and small paid staff. And it's a forum devoted to heavy duty number crunching, statistical analysis and simulations for a video game, so you can image the potential for flame wars coming from young (mostly male) geeks. There's about 300,000 members, maybe about 1,500 simultaneous right now, and peak simultaneous users was over 22,000. It's not that big compared to some of the other sites that I frequent, but it's the highest quality.
The mod staff is far more draconian about shutting down useless topics and handing out infractions to posters (bans are handed out for 1-, 2-, 3-day and on a permanent basis.), and the forum's culture encourages people to report posts that are inflammatory or don't add any original or useful content. To give you some context, there are subforums called the "Dung Heap" where insipid and pointless topics moved, and the BanHammer where users infractions are posted. Infractions are categorized, which include, but are not limited to: Poor Grammar, Communicate clearly, Do not post unless you have something new and worthwhile to say, No whining, and You're an idiot. (The Dung Heap had a far more colorful name before the site started taking advertising from major corporation and subscriptions from premium users.)
Threads tend to be heavily consolidated, much like the Jewelry Pieces "Do you have a Favorite Gold Designer", except think hundreds of pages (like over 400) and anywhere between 300,000 to 2 million views. As a consequence, the forums are very clean, but it heavily relies on a good search tool.
Now obviously PS culture is different. The most obvious is that a great many of the posts here can be summed up as "ooh pretty", and there you can't even say "good idea" without adding something of substance. But I'm still surprised at how long it takes for a mod to step in here. Hours are not acceptable given how fast flame wars escalate. And this is a forum that is expecting professionals/trade people to participate? Why exactly should anyone subject themselves to ridicule, much less someone that is on the clock?
And if you’re going to have a trade person designation, allow them to list their qualifications as part of their visible profile on each post, not just a generic “Trade Person” banner, which is probably the most unprofessional looking label you can have for a professional. Was it designed on the original Mac? It will save some time, especially since a lot of the posts for forum unknowns tend to be thinly veiled versions of “Who the f___ are you?”
2. Group think – This happens in all the consumer forums I participate in, whether it’s fine watches, high end home theater, high end headphones (yes that exists), or fashion/style. For example, if I could tell your right now what a guy in looking for suit advice on a certain forum would be immediately steered towards Canali, Zegna, Ralph Lauren Black/Purple Labels, but only if it’s at least 80% off retail, because everything else is a complete rip off, or you can do much better going to a handful of internet made to measure houses that do offshore production in Asian factories.
Then, as long as you either sleep with a sales associate, and/or live within driving distance of Woodbury Common Outlet, and know the exactly delivery date, you too can score that 90% off last season’s suit/shoes. Then you can dismiss every else’s purchases as overpriced and tout the extreme superiority of buying off the internet/ebay/the resale subforum/superior shopping skills by detailed photographs showing off your perfectly tailored (by forum recommended artisans) purchases. Which is naturally paired with the perfect forum approved color palette shirt, tie, and pocket square combination (all bought on extreme sale or from the handful of approved internet dealers, some of which are members who went into the trade themselves), and presented in hopes you get chosen by one of the forum elite’s pictures of the week digest. Or better yet, you make the year-end best of the best thread.
Of course, any new person with a sense of style that’s outside the somewhat conservative nature of the forum will be re-educated into the forum’s overall aesthetic. The only people allowed to innovate are 5 or 6 well-established members. Many of the old members, genuine enthusiasts, and members of the trade lost interest and left the forum after an influx of members attracted to the site based on good press from the New York Times, Esquire/GQ, and other mass media outlets.
Does this sound familiar?
There are multiple problems, some bigger than others. The first of two is really related to my first point, and I can’t even phrase in a remotely diplomatic way at all: insecure small timers that denigrate all other people’s choices that aren’t similar to theirs. Small budgets aren’t the problem, it’s the people that try and ensure that their favored vendor/brand is regarded as THE ANSWER, and it’s enabled by lax moderation. And, over time, it poisons the discussion for everyone.
Lack of new experts, consumer or professional. Over time, if you don’t get fresh perspectives, then the site atrophies and dies. For a clothing forum, it needs professionals and people in the trade to explain all the hidden costs and the details of doing business with overseas factories, and how corners are cut by unscrupulous businesses. It needs consumers with a certain means to buy the $1,600 shoe (yes, men’s shoes easily rival women’s shoes for cost, but stylistically outlast them by decades), the $300 bespoke shirt, the $700 bespoke pants, and the $2,500 bespoke blazer and to be able to articulate how these items hold up in comparison to already respected brands/tailors/houses. Otherwise, you end up with a forum where you’ve memorized the forum approved recommendations and see that they’re still the same years later.
3. Design - PS 2.0 failed as a redesign. Period. I'm not talking about aesthetics either, but design in terms of function and usability. Get a usability expert and a real design house to redo the site. I can and will use PS 2.0 as an illustration on failed redesigns.
The two most important things on this site is the ability to communicate with knowledgeable posters and search the wealth of information that people spend hours of their lives creating. Yet, the search function is crippled and almost as bad as PS 1.0, and the structure is ridiculous. Why are there two search boxes, one of which disappears and reappears and does different things in different contexts? And why exactly is it so hard to get to advanced search? You have to run a search before you can even get to it easily. And then the diamond search is buried under resources. I could keep going, but that’s really enough for now, but the overall organization of the top level menu is strangely constructed. I’ll just leave it at this: it feels like PS 2.0 was redesigned by a web developer (programmer). If it was a designer, don’t ever use them again.
PS 2.0 does not encouraging people to stay because the overall user experience on this forum is subpar.
I'd probably get the Banhammer if I were on your first example site, but what the hell: this is good enough to deserve highlighting.
I particularly agree with Points 1 & 3, which are under the control of PS: the groupthink of it all sounds like it would be a little tough to moderate. But putting Neil's suggestions into effect would be a hell of a first step ....