The eagle has landed!

[Sundial]

Oh no DeeJay I can''t believe this!!! After everything you''ve been through already and they don''t even address the simplest of the issues. What now???

 

[Lorelei]

Dee this is dreadful

I just wanted to send you a hug

 

[Cehrabehra]

oh dee jay.... there are so many things wrong with this - I would have a nice brown cowpie right about now... I would let go of the corners thing myself - but all of these other things have NOTHING to do with that and.... I dunno who you can hold for this - klege didn''t do what he was supposed to, the jeweler didn''t hold him accountable and keeps using INFERIOR WORKERS to add to this supposed kelege masterpiece???

 

[FireGoddess]

Okay....how feasible is it to march in there, demand your money back, and your stone? Because honestly at this point, you have every right to be completely disgusted and demand a refund. Since they didn't actually make this setting custom for your stone (round hole for the round stone)...and it hasn't been in your possession pretty much at all (due to the issues you've had since first receiving it), and the problems have never been addressed properly, you should be able to say that they have not fulfilled their end of the contract and you want your money back.

 

[Dee*Jay]

Alright, I have taken a little time to calm down (although you would never belive that to be the case if you heard me ranting to my happy hubby about five minutes ago, LOL).

DS, to answer your question, I DON'T EVEN KNOW how the stone looks now set lower becuase I was so p!ssed off about the other things that I forgot to check it out carefully. Crazy, I know, but it became a side issue when I was fuming mad about everything else.

As for what to do at this point; I think I have been MORE than fair and patient. If there is ANY issue AT ALL with getting these discolored melee taken care of I am going to demand a refund. If the stone problem can be cleared up easily and painlessly, then great, clean 'em up, give me my ring, and get outta my way as I move for the door. But ANY more problems and I'm having a fit.

Thanks to PS and my e-mails to the saintly Mrs. Salvo I can reconstruct a chronology of what's occured so I can make a good case if I need to for getting my $ back. Or who knows--maybe the jeweler would be GLAD to refund my $ if it meant I would go away at this point.

But anyway, I will be interested to hear what the jeweler has to say about these stones. And I will also be interested to hear when he says it. When I left there this morning he was "going to walk the ring down to the setter right now" (although I know he had another customer waiting) so I'm hopefull this won't drag on too long and that "right now" doesn't really mean mid-next week...

One thing I forgot to put in my earlier post. I was talking to another jeweler in the store while my guy was off putting my discolored stones in the acetone bath for the 10th time and she said that she's heard of other service problems with Kelege. Then why sell it??? I KNOW the pieces are beautiful, but certainly there must be other good designers out there that will provide beautiful pieces without service issues, no?

 

[Shay37]

Date: 2/9/2007 12:22:29 PM
Author: Dee*Jay

OK. I have reached my limit. Gone beyond my limit actually.

The jeweler told me my ring was ready so I went over to pick it up. The milgraining that the local guy did is about 90% perfect. One fo the corners isn''t absolutely precise, but I''m willing to let that go.

BUT the brown melee stones are still brown.

When my ring went back to Kelege I sent a list of four things.

#1 had to do with the shape of the halo. Kelege decided not to do anything about that, but rather to just reset my stone lower, which was #2.

#3 was to milgrain the traps.

#4 was to address the discolored melee.

So, in the course of a MONTH, all Kelege did was set my stone lower. That is problem Number One. But problem Number Two is WHY THE HELL DOESN''T THE JEWELER LOOK AT MY RING AND MAKE SURE IT''S OK BEFORE HE CALLS ME TO COME AND PICK IT UP???

At one point I snapped my mouth closed so hard my teeth clacked together because I knew if I let the words begin to escape I would not be able to stop them, and it was not going to be pretty.

And the worst part is I can''t even say I''m surprised by this turn of events. Given my experience so far, this just seems par for the course to me. I am going to go to lunch now before I break something.

Oh, Deej, just break something already (jeweller volunteers "Pick me. Pick me")!!! You definitely deserve to be able to give into that impulse. I am so sorry this is happening. Discolored melee on a setting that pricey would drive me and somebody bonkers.

I refuse to be bonkers alone, so I would have to pass it on to the one responsible.

shay

 

[Dee*Jay]

Date: 2/9/2007 2:48:25 PM
Author: Shay37

Oh, Deej, just break something already (jeweller volunteers 'Pick me. Pick me')!!!
shay

Thank you -- I needed that laugh!

 

[Ellen]

DeeJay, maybe this is the perfect opportunity to just demand a refund, ya know? You need to ask yourself how badly you want this ring....I know from a past remark you were hoping it got lost. Just a thought....



And, corner bar, half an hour.

Honestly, you are a BAD influence.

 

[Dee*Jay]

Date: 2/9/2007 3:00:04 PM
Author: Ellen
DeeJay, maybe this is the perfect opportunity to just demand a refund, ya know? You need to ask yourself how badly you want this ring....I know from a past remark you were hoping it got lost. Just a thought....




And, corner bar, half an hour.


Honestly, you are a BAD influence.

*I''M* a bad influence?! *YOU* always do the inviting!!!

(Forget half an hour -- make it 15 minutes!)

 

[Ellen]

Date: 2/9/2007 3:01:42 PM
Author: Dee*Jay


*I''M* a bad influence?! *YOU* always do the inviting!!!

(Forget half an hour -- make it 15 minutes!)

Well, yes, but ONLY because I''m trying to cheer you up!

And I really AM sorry this is happening.

Believe it or not, you''ll laugh about this some day....




Maybe.

 

[Ellen]

oops, dp

 

[Catmom]

Oh DJ, I''m truly sorry this is still happening!!!

I don''t know if I could be able to continue. I think I would be demanding my stone and money back. It''s just not worth everything that has and is happening with this ring. Sometimes you are better off not fighting fate and as gorgeous as this setting is [and it is gorgeous by the way] there are other settings out there that are just as gorgeous. [Google Parade Designs and check out their settings. I. WANT. ONE.]

 

[mrssalvo]

Date: 2/9/2007 2:45:00 PM
Author: Dee*Jay


Thanks to PS and my e-mails to the saintly Mrs. Salvo I can reconstruct a chronology of what''s occured so I can make a good case if I need to for getting my $ back. Or who knows--maybe the jeweler would be GLAD to refund my $ if it meant I would go away at this point.

You know I''d be more than happy to help if needed. Good luck with your jeweler and i hope you can find an acceptable solution, i''m just so sad for you

 

[allycat0303]

Dee*Jay....sometimes a ring just attracts too much bad luck! (I know how you feel when everything...even seemingly simple things go crazy). Ugh. No suggestions here. Except breath. Breath very deeply (and keep your hands away from any sharp objects). I cannot even imagine your frustration with this process. Hopefully this will get cleared up quickly! Incidently, why can''t the jeweler just change the melee himself?

 

[diamondseeker2006]

I sure as heck wouldn''t want the jeweler to do anything considering how they destroyed the prongs the first go round. He does need to absorb the cost of sending it back to Kelege if necessary, but at this point, I might be asking for a refund.

 

[Dee*Jay]

So I just spend an hour on the elliptical machine and stomped out some frustration.

I am at a bit of a loss at this point. I don't want the local setter to do anything to the melee because he did indeed screw up my prongs to being with. And I don't want to go through the time and hassle of the ring going back to Kelege. So I don't know what to do, other than the obvious, which is to request a refund and start over. I'm going to be tied up all day tomorrow with a client so even if the jeweler does call tomorrow I won't be able to talk to him, but chances are I wouldn't hear from him until Monday (at the earliest) anyway.

I'm just so sad over this whole thing...

 

[Kaleigh]

Oh Dee*Jay I am really sorry.

 

[boston_jeff]

Make yourself some hot chocolate and then....

GET

A

REFUND.

If you got your money back right now, wouldn''t you be happy? You really need a clean slate right now, both mentally and physically (new canvas, if you will, rather than tinkering with this setting).

Advice from a Rough Rock.

 

[IrishAngel7982]

I''m sorry Dee...I can''t believe it. I say screw em. Get your money back. I don''t blame you for being livid. That''s just crap. Not to mention, I could use a drink myself. This is so cliche, but I hope you feel better about this whole thing soon!

 

[Stone Hunter]

OH MY!!! I hope Monday brings you good news. So frustrating for you to go through all of this.

 

[Dee*Jay]

I have just sent an e-mail (which I actually got out of bed and composed at 1:00 this morning) to the jeweler chronicling my dissatisfactory experence and requesting a refund. I would much rather have talked with him in person but I will be with clients all day today and I don''t want him to have any further work done on the ring before I have a chance to communicate with him.

BTW, NO, I did not fire off this message in an angry frenzy -- I had Mrs. Salvo read it first to make sure I was being fair and objective. Middle-of-the night e-mails born of intense emotion are not a good idea IMHO, LOL.

I don''t expect to hear from the jeweler until Monday (and even if he did call today I would not take the call in front of my clients) but I will keep everyone posted.

Big sigh.

 

[Ellen]

DeeJay, I''m just so sorry. I wish I could say something to make you feel better, but I know there isn''t anything.


I will say this, putting things in perspective. As dissapointing and emotional as this has been, it''s a ring.

You have your health, 2 good jobs, and an absolutly amazing husband.

Those are what really matter.

And you will get your dream ring, I just know it.

{{{HUGS}}}

 

[KimberlyH]

DeeJay,

I just wanted to tell you how sorry I am for your frustration. If I were you I''d have tipped back more than a few and lost my patience long ago.

~K

 

[mrssalvo]

Date: 2/10/2007 11:06:15 AM
Author: Ellen
DeeJay, I'm just so sorry. I wish I could say something to make you feel better, but I know there isn't anything.



I will say this, putting things in perspective. As dissapointing and emotional as this has been, it's a ring.


You have your health, 2 good jobs, and an absolutly amazing husband.


Those are what really matter.

And you will get your dream ring, I just know it.


{{{HUGS}}}

I ditto Ellen here and I hope her words help you feel a bit better

I did read the email dee jay wrote and actually even had my hubby read it b/c he was not aware of the details of deejay's saga and I thought he'd be more impartial than I would. It was just factual in nature, chronologically telling the past events, very detailed yet came across objective and not showing emotion (in a good way). I hope her jeweler is understanding and even sympathetic to all dee jay has been though and will give her the refund without hassle. I also hope he will reconsider allowing his own bench people to work on $$ designer settings b/c I think that's where much of the problem began. The stone should have been sent to Jack from the beginning IMO.

 

[dani13]

I''m so sorry you are going through this, DeeJay. I know this problem will come to some kind of resolution...I know its upsetting, but please dont let it shake you....I''m not sure if its worth it, you know? Just take a deep breath....

 

[diamondseeker2006]

Glad you sent the email, DJ! I will be hoping for the very best outcome for you!!!

 

[Miranda]

I''m so sorry about all of this Dee Jay. The level of customer service/satisfaction here is unacceptable. I''ll be holding a good thought for a good outcome...Whatever that may be.

 

[IrishAngel7982]

Well, I can say I''m happy you sent the email and requested your refund. He should tack on an extra amount for pain and suffering during this whole process.

I hope getting your stone and money back is painless. Feel better DJ!!!!

P.S. If you get the urge to dive into another project before the May gem show...I''m sure Catmom, Monnie, and I will be happy to help!

 

[Dee*Jay]

You all are so sweet! Your support and kind words mean a lot to me as I try to figure out what went wrong with this whole thing. And belive me, I do not feel blameless, but at this point I would just like to extricate myself from any further dealings with Kelege and be able to move on to a new designer.

And Ellen, YOU ARE SO RIGHT. This is a ring. *JUST* a ring. I feel silly for having made too much of all this. I do have a wonderful husband, a wonderful dog (well, OK, that part''s debatable

), a wonderful job, a wonderful home, and a wonderful life in general. This is one small speedbump in the highway of life!

 

[Ellen]

Date: 2/10/2007 8:52:32 PM
Author: Dee*Jay
And Ellen, YOU ARE SO RIGHT. This is a ring. *JUST* a ring. I feel silly for having made too much of all this. I do have a wonderful husband, a wonderful dog (well, OK, that part''s debatable

), a wonderful job, a wonderful home, and a wonderful life in general. This is one small speedbump in the highway of life!

dj, I''m glad you "got" what I was saying, I was affraid it would look like I was making light of the situation and offend you, and that wasn''t my intent at all.

I just know from my OWN personal experiences, that I have stressed too much about some "things" before finally learning that most "things" don''t deserve it. Life is full of enough stresses already, without us going and making it worse.

But don''t feel silly! We are emotional by nature, AND this has not been handled well. I would have been upset too.


So, just take what you''ve gotten from this and file it away in that hard lessons learned folder.